Hej alle sammen.
Efter den interne diskussion med vores team har vi besluttet at genåbne denne klage, fordi der har manglet nogle oplysninger, og derfor vil vi gerne bede fra begge sider om at give dem.
Kære Teruel90, kunne du give oplysninger fra hvilken tegnebog du indsatte penge til kasinoet? Har du på en eller anden måde bekræftet denne betalingsmetode?
Og kære Betzard Team, kunne du give os loggen, hvis denne spiller var online, da denne udbetaling blev anmodet om?
Også et skærmbillede fra dit system, hvor det vil blive skrevet, om det vises, hvis det er "manuelt" indtastet af afspilleren eller "automatisk."
Hvis du har spørgsmål, så kom endelig frem.
På forhånd tak for dit samarbejde.
Venlig hilsen,
Romi
Hello all.
After the internal discussion with our team, we have decided to reopen this complaint because there has been some information missing and therefore we would like to ask from both sides to provide those.
Dear Teruel90, could you provide information from which wallet did you deposited funds to the casino? Did you somehow verify this payment method?
And Dear Betzard Team, could you provide us the log if this player was online when this withdrawal was requested?
Also, a screenshot from your system where it would be written whether it is shown if it is "manually" entered by the player or "automatically."
If you have any questions, please come forward.
Thank you in advance for your cooperation.
Best regards,
Romi
Automatisk oversættelse: