Gennemspillet var fint.
De ændrede reglerne igen og sagde, at du skal indbetale hver 30. dag, ellers er du inaktiv, og du mister din saldo.
I den e-mail, jeg lige har kopieret, vil du se, at de faktisk mener, at det er vores ansvar at læse disse vilkår hver dag.
De siger også derinde, at de rådgiver deres personale, men det ville være for svært at sende e-mail til spillere. Sjovt, at for kampagner er det nemt. Vi ved alle, at de kunne sende en e-mail med en masse-e-mail, der rådgiver, når der er en regelændring.
Hver gang du hæver, mister du bonuspengene. Så alt, hvad der var der, var kontante midler.
Jeg vedhæfter igen mailen fra mig og deres svar.
"Gør du sjov med mig?
Bingo Village kontaktede mig for at slette min anmeldelse. Det ville jeg have været glad for, hvis de havde arbejdet sammen med mig for at løse situationen.
Jeg sendte dem denne mail:
"Ingen læser dem, hver gang du logger ind, og det ved du.
Er der en meddelelse, hvor vi bliver informeret om en ændring? Vi indsatte ofte for at spille slots eller komme ind i roxy.
Det er derfor, jeg har lagt den anmeldelse. Jeg vil gerne advare andre om, at det er for nemt for dig at ændre reglerne og ikke rådgive folk med høje saldi, og på den måde mister de deres penge, og du beholder dem.
Det samme da du skiftede platform. Jeg tilpassede mig og opfordrede andre til at gøre det samme, som du sagde, du ville arbejde med os, og jeg troede på dig.
Juridisk, når der er en ændring af vilkårene og betingelserne, efter at personen har oprettet kontoen og formentlig har læst disse vilkår, som jeg gjorde, skal du rådgive.
Hvor rimeligt ville det være, at spillere skulle læse vilkårene, hver gang de logger ind? Du ved, at det ikke sker. Du kan foretage ændringer, og ingen kan se eller ved det. Meget uretfærdigt.
Intet, jeg sagde, var ikke sandheden i anmeldelsen. Du er lukket for opløsning og oven i købet har du bolde til at fortælle mig, at du ikke er skyld i det.
Vis mig en e-mail i god tro, hvor jeg blev informeret om, at hvis jeg ikke indbetaler, vil jeg miste hele min saldo.
Jeg er lige begyndt på mine anmeldelser. Jeg mener, at folk skal vide, at hvis der er et problem, vil du ikke rokke dig, uanset hvad der er det rigtige at gøre.
Du forhandler ikke, du dikterer, og jeg har spillet på mange sider og har aldrig oplevet det.
Mit næste trin er kopiere/indsætte samtaler, der viser, at vi ikke blev underrettet. Folk bør vide, hvis de bliver betjent eller lider af en budgetnedskæring eller mister deres job i et par måneder, vil de miste alt, hvad de har arbejdet for. Det er FORKERT. Det nytter ikke noget at spille dine penge, hvor du skal læse vilkår og betingelser, hver gang du logger ind.
Jeg ejede en butik, og da jeg lavede en ændring, havde jeg et ark, hvor alle medarbejdere skulle skrive under på deres navn og erkende, at de er opmærksomme på ændringen, og det er det, der burde have været gjort her.
Jeg er ked af, at du ikke kan lide anmeldelserne, men tror du virkelig, folk vil spille på gour-siden, hvis de skal bruge en time om dagen på at læse vilkår og betingelser?
Jeg så også, at andre stillede spørgsmålstegn ved gebyrerne for udbetalinger. De har ret. Og så fortæller du mig, at du kan bestemme det beløb, vi er berettiget til at hæve pr. uge og pr. måned og hæve det til at øge gebyrer, som allerede var høje, ved at afvise det, vi er berettiget til at hæve.
Der er ting, jeg ikke har sagt endnu, såsom gebyrerne, ændring af, hvad vi kan hæve og dit super lave maksimum, samt det faktum, at du kun foretager hævninger en gang om ugen, og det oven i købet, hvis de har brug for noget ekstra, du må vente endnu en uge. For meget besvær til at gå i balance.
En anden ting, du lokker folk til at indbetale med gode bonusser, men det nytter ikke noget at indbetale for bonussen, da du mister den, så snart du hæver noget. Mange mennesker er ikke klar over det, og derfor vil jeg gerne give dem et overblik over det.
Jeg agter også at kontakte spillekommissionerne for Canada og USA. De er der for at beskytte publikum, ikke hjemmesiden. Jeg er ret sikker på, at de vil finde turpraksis uretfærdig
Jeg ville ønske, at vi kunne have løst dette på en anden måde, men du kan ikke gøre noget for at rette op på fejlene mod mig, så min eneste udvej er i det mindste at advare andre om, hvad der kommer for dem. Hvis jeg redder 10 personer fra at indbetale, er det de 6.700 værd, jeg tabte!"
Her er de svar. Som du vil se, adresserer de ikke hvert problem i e-mailen, de nægter bare alt og tager ikke ansvar for noget.
"Vi har ikke gjort noget forkert. Det er medlemmernes ansvar at læse siden med vilkår og betingelser. Vi informerer vores personale om ændringerne, men vi kan ikke sende e-mail til hvert eneste medlem, det er derfor, vi har en vilkårsside, så medlemmerne er kan læse vilkårene."
Så medmindre du har et par timer om dagen til at læse vilkår og betingelser, hvis der er ændringer, UNDGÅ DENNE SIDE og spred ordet, så spillerne ved, hvad de går ind til.
Oplevelsesdato: 9. juni 2024
The playthrough was fine.
They changed the rules again, saying you have to deposit every 30 days, otherwise you are inactive and you lose your balance.
In the email i just copied, you will see they actually believe it is our responsibility to read those terms every day.
They also say in there they advise their staff but it would be too hard to email players. Funny that for promotions, it is easy. We all know they could email with a mass email advising when there is a rule change.
Everytime you withdraw, you lose the bonus money. So everything that was there were cashable funds.
I attach again the email from me and their reply.
"Are u kidding me ?
Bingo village reached out to me to delete my review. I would have been glad to do so had they worked with me to resolve the situation.
I sent them this email:
"No one reads those every time you log in, and you know that.
Is there a message where we are advised of a change? We were depositing often to play slots or get into roxy.
That is why i have put that review. I want to warn others that it is too easy for you to change the rules and not advise people with high balances, and that way they lose their money and you keep it.
Same when you changed the platform. I adapted and urged others to do the same, as you said you would work it us and i believed you.
Legally, when there is a change to the terms and conditions, after the person creates the account and presumably read those terms, as i did, you must advise.
How reasonable would it be that players would have to read the terms every time they log in? You know that does not happen. You can make any changes and no one sees or knows it. Highly unfair.
Nothing I said was not the truth in the review. You are closed to resolution and on top of that you have the balls to tell me you are not at fault.
Show me a good faith email where I was advised that if I do not deposit, I will lose my whole balance.
I am just starting my reviews. I believe people should know that if there is an issue, you will not budge, regardless of what is the right thing to do.
You dont negotiate, you dictate, and I have played on many sites and have never experienced that.
My next step is copy/paste conversations showing we were not advised. People should know if they are operated or suffer a budget cut or lose their job for a few months, they will lose everything they worked for. That is WRONG. There is no point in gambling your money where you have to read the terms and conditions every time you log in.
I owned a store and when I made a change, I had a sheet where all staff members had to sign their name, acknowledging they are aware of the change, and that is what should have been done here.
I am sorry you dont like the reviews, but do you really think people will want to play on gour site if they have to spend an hour a day reading terms and conditions?
Also, I saw other people questioned the fees on withdrawals. They are right. And then, are u telling me you can decide the amount we are eligible to withdraw per week and per month and chamge it to incrwase fees obviously, which were already high, by refucing what we are eligible to withdraw.
There are things I have not said yet, like the fees, changing what we can withdraw and your super low maximum, as well as the fact you do withdrawals onc we a week only and that on top of that, if they need something extra, you have to wait another week. Too much hassle for breaking even.
Another thing, you entice people to deposit, with nice bonuses, but there is no point in depositing for the bonus, since u lose it as soon as you withdraw anything. A lot of people dont realize that, and so I want to give them a heads up on that as well.
I also intend to contact the gaming commissions for canada and the USA. They are there to protect the pulic, nI t the website. I am quite confident they will find tour practices unfair
I wish we could have resolved this another way, but you cannot do anything to fix the wrongs toward me, so my only recourse is to at least warn others of what is to come for them. If I save 10 people from depositing , it is worth the 6,700 i lost!"
Here is they reply. As you will see, they dont address each issue in the email, they just deny everything and di not take respondibility for anything.
"We have done nothing wrong. It is the members responsibility to read the terms and conditions page. We do inform our Staff of the changes but we cannot email each and every member this is why we do have a terms and conditions page so members are able to read the terms."
So unless you have a few hrs a day to rwad terms and conditions in case there are changes, AVOID THIS SITE and pls spread the word, so players know what they are getting into.
Date of experience: June 09, 2024
