Hej Casino Guru Team,
Vær venligst informeret om, at vores hold fuldførte deres bekræftelse og svarede spilleren.
KYC-proceduren (Kend din kunde) bekræftede, at brugeren dizaxefi brugte flere konti til at kræve den samme belønning, hvilket er imod vores vilkår og betingelser i henhold til regel 19.1: https://bitcasino.io/help-center/help-terms- og-betingelser/bitcasino-vilkår-og-betingelser-for-brug-af-virksomhedens-tjenester.
Den endelige beslutning fra vores spillersikkerheds- og forsikringsteam var at lukke kontoen med delvis tilbagebetaling af saldoen. Spilleren har endnu ikke logget ind og hævet sin resterende saldo, så kontoen kan lukkes permanent. Brugeren blev informeret om dette via e-mail.
Hvis du har yderligere spørgsmål, er du velkommen til at spørge os.
Med venlig hilsen,
Bitcasino team
Hello Casino Guru Team,
Please be informed that our team completed their verification and replied to the player.
The KYC (Know Your Customer) procedure confirmed that the user dizaxefi was using several accounts to claim the same reward, which is against our Terms and Conditions under rule 19.1: https://bitcasino.io/help-center/help-terms-and-conditions/bitcasino-terms-and-conditions-of-use-of-services-of-the-company.
The final decision by our Player Safety and Assurance Team was to close the account with partial return of balance. The player has yet to log in and withdraw their remaining balance, so the account can be permanently closed. The user was informed about this via email.
If you have any further questions, feel free to ask us.
Kind Regards,
Bitcasino Team
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