Hej Casino Guru team,
Brugeren zibuziu kontaktede vores Player Safety and Assurance Team den 6. februar kl. 16:21 GMT via e-mail og spurgte om en afvist tilbagetrækning. Brugeren blev bedt om at gennemføre vores KYC-procedure (Kend din kunde). Dette bekræftede, at brugeren brugte vores websted under flere konti med intentionen om Double Spending Blockchain-transaktioner, hvilket er imod vores vilkår og betingelser, punkt 19.1.
https://bitcasino.io/help-center/help-terms-and-conditions/bitcasino-terms-and-conditions-of-use-of-services-of-the-company
Den endelige beslutning fra vores spillersikkerheds- og forsikringsteam var at lukke kontoen permanent uden tilbagebetaling af saldo. Brugeren blev informeret om dette via e-mail, og der er ikke afholdt yderligere korrespondance.
Vi har nu sendt en e-mail med en beskrivelse og bevis til den e-mailadresse, som Casino Guru-personalet har angivet.
Med venlig hilsen,
Bitcasino team
Hello Casino Guru team,
User zibuziu contacted our Player Safety and Assurance Team on the 6th of February at 16:21 GMT via email asking about a rejected withdrawal. The user was asked to complete our KYC (Know Your Customer) procedure. This confirmed that the user was using our site under multiple accounts with the intension of Double Spending Blockchain transactions, which is against our Terms and Conditions point 19.1.
https://bitcasino.io/help-center/help-terms-and-conditions/bitcasino-terms-and-conditions-of-use-of-services-of-the-company
The final decision by our Player Safety and Assurance Team was to close the account permanently with no return of balance. The user was informed about this via email, and no further correspondence has been held.
We have now sent an email with a description and evidence to the email address provided by Casino Guru staff.
Kind Regards,
Bitcasino Team
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