Hej Casino Guro,
Jeg har haft svært ved at Bitkingz har godkendt mine anmodninger om udbetaling. De har aflyst dem 5 gange med forskellige undskyldninger. Den første var, at jeg skulle bekræfte mine transaktioner, hvilket jeg gjorde. Derefter fulgte jeg op og spurgte, om alt var godt fra min side, og de sagde, at de skulle sende udbetalingsanmodningen igen. Jeg ventede 4 dage, og status var 'i gang', og modtog derefter en anden e-mail, der sagde, at den var annulleret uden nogen forklaring på hvorfor. Live Chat sagde at indsende endnu en anmodning, som blev annulleret igen.
Jeg kontaktede support i dag, og de sagde, at jeg skal bruge den samme metode (MasterCard), hvilket ikke er tilladt i mit land, hvorfor jeg forsøger at bruge bankoverførselsmuligheden. Jeg forklarede dem dette, og de sagde, at de skulle indsende endnu en anmodning. En time senere blev det aflyst igen. Live chat sagde, at de skulle kontakte andre afdelinger, og jeg forklarede, at jeg havde det samme problem for et par måneder siden, og det eneste, der virkede, var for dem at foretage en manuel tilbagetrækning, men de samarbejder ikke med denne anmodning.
Sidste gang jeg skulle vente en måned på, at min tilbagetrækning gjorde dette frem og tilbage, ville jeg hellere have, at de gjorde den manuelle tilbagetrækning nu, så det ikke sker igen.
Jeg vedhæfter live chat-udskriften.
Kan du hjælpe mig med dette? Jeg sætter pris på det. Tak!
Hello Casino Guro,
I have been having a hard time with Bitkingz approving my withdrawal requests. They have cancelled them 5 times with different excuses. The first was I needed to verify my transactions which I did. After that I followed up and asked if everything is good on my end and they said to resubmit the the cashout request. I waited 4 days and the status was 'in progress', then received another email saying it was cancelled with no explanation why. Live Chat said to submit another request which was cancelled again.
I contacted support today and they said I have to use the same method (MasterCard) which is not allowed in my country which is why I am trying to use the bank transfer option. I explained this to them and they said to submit another request. An hour later it was cancelled again. Live chat said they have to contact other departments and I explained I had the same issue a couple of months ago and the only thing that worked was for them to do a manual withdrawal, but they are not cooperating with this request.
Last time I had to wait a month for my withdrawal doing this back and forth, I would rather them do the manual withdrawal now, so that doesn't happen again.
I will attach the live chat transcript.
Could you please help me with this? I appreciate it. Thanks!
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