Hej,
Tusind tak for at tage min klage imod mig! 🙂
Jeg har lige bemærket, at disse svar vil være skamløse, ville det være muligt at fjerne mit fornavn fra signaturen på mit første indlæg?
Her for at besvare dine spørgsmål:
- Kan du oplyse, hvor længe du var en spiller på kasinoet, og hvornår præcist blev din konto blokeret?
Ifølge min e-mail-indbakke blev min konto oprettet den 11. oktober 2023. Den blev blokeret den 27. december 2023. Jeg fandt ud af, at den blev blokeret efter at have kontaktet live-support, da jeg ikke længere kunne logge ind, fejlmeddelelsen siger bare at mine login-oplysninger er forkerte.
- Hvilke spil spillede du for at akkumulere din nuværende saldo i kasinoet? (spillemaskiner, live spil, væddemål på sport)
Jeg tror, jeg kun har spillet Live-Casino (hovedsageligt Baccarat & Craps) siden mit seneste indskud for at opnå balancen, men jeg kan også have spillet casinospillene Plinko, Plinko XY og Easter Plinko af BGaming, jeg er dog ikke helt sikker.
- Opnåede du din nuværende saldo med eller uden en aktiv bonus?
Jeg modtog et par bonusser for et stykke tid siden, men jeg tror, jeg trak dem tilbage før min seneste indbetaling, så jeg vil sige, at jeg opnåede saldoen uden en aktiv bonus.
- Kan du venligst dele korrespondancen fra kasinoet vedrørende begrundelsen for kontolukning?
Her er chatten med redigerede personlige detaljer, da dette virker som et offentligt forum:
Chatudskrift
Hanna Ons, 27/12/23 19:45:04 Europa/Wien
Hej! Mit navn er Hanna. Angiv venligst din anmodning, så hjælper jeg dig gerne.
[MIT FULDSTÆNDIGE JURIDISKE NAVN REDAKTERT FOR PRIVACY] 19:45:27
Hej, når jeg prøver at logge ind, får jeg besked om, at e-mailen eller adgangskoden er forkert, men jeg er sikker på, at jeg ikke har ændret den
Hanna 07:45:35
Det er rart at møde dig på Blazzio! Ville det være praktisk for dig at blive i chatten? Jeg har brug for et par minutter til at tjekke detaljerne.
[MIT FULDSTÆNDIGE JURIDISKE NAVN REDAKTERT FOR PRIVACY] 19:45:47
Jo da :)
Hanna 07:51:42
Tak for din tålmodighed!
Jeg beklager ulejligheden. Jeg informerer dig venligst om, at din konto er blevet blokeret på grund af vores sikkerhedsafdelings beslutning.
[MIT FULDSTÆNDIGE JURIDISKE NAVN REDAKTERT FOR PRIVACY] 07:52:21 pm
Åh, okay...
Ville det være muligt at hæve de resterende midler på kontoen?
Hanna 07:53:21
Desværre blev dine midler annulleret.
[MIT FULDSTÆNDIGE JURIDISKE NAVN REDAKTØRET FOR PRIVACY] 07:53:26 pm
Hvad?
Hanna 07:57:12
Vær venligst informeret om, at dine midler blev annulleret på grund af beslutningen fra den relevante afdeling. Desværre kan vores team vi ikke påvirke sikkerhedsafdelingens beslutning.
[MIT FULDSTÆNDIGE JURIDISKE NAVN REDAKTERT FOR PRIVACY] 07:57:31 pm
Ville det være muligt at få en GDPR-rapport af min spillerkonto?
Hanna 07:58:37
Giv mig venligst et par minutter. Jeg skal tjekke detaljerne. Tak for din tålmodighed!
For at få adgang til disse oplysninger skal du bekræfte den fulde sikkerhed for din konto som følger:
1) Dit fulde navn;
2) Din fødselsdato;
3) E-mailadresse brugt ved registrering;
4) Dit telefonnummer;
5) Dato for sidste indbetaling
6) Beløbet for den sidste indbetaling
[MIT FULDSTÆNDIGE JURIDISKE NAVN REDAKTERT FOR PRIVACY] 08:06:09 pm
[MIT FULDSTÆNDIGE JURIDISKE NAVN REDAKTERT FOR PRIVACY]
[MIN FØDSELSDATO REDAKTERT FOR PRIVACY]
[MIN E-MAILADRESSE REDAKTERT FOR PRIVACY]
[MIT TELEFONNUMMER REDAKTERT FOR PRIVACY]
[DATO FOR SIDSTE DEPOSITUM REDAKTERT FOR PRIVACY]
[BELØB AF DEN SIDSTE DEPOSITUM REDAKTERT FOR PRIVACY]
Hanna 08:07:11
Tak for dine svar! Vi videresender din anmodning til revelant-afdelingen, og vi kontakter dig via e-mail, så snart vi modtager deres svar.
[MIT FULDSTÆNDIGE JURIDISKE NAVN REDAKTERT FOR PRIVACY] 08:07:31 pm
Tak, hav en god dag! :)
Du vurderede vores kundeservice som god 08:07:34 pm
Hanna 08:07:42
Kan jeg hjælpe dig yderligere?
[MIT FULDSTÆNDIGE JURIDISKE NAVN REDAKTERT FOR PRIVACY] 08:07:53 pm
Det tror jeg ikke, tak for din tid
Hanna 08:08:04
Det var en fornøjelse for mig at hjælpe dig. Hvis du har spørgsmål eller brug for yderligere hjælp, så tøv ikke med at kontakte os!
Hanna arkiverede chatten
Tak for din tid og for at give et forum for sådanne klager! 🙂
Med venlig hilsen
Hello,
Thank you very much for taking on my complaint! 🙂
I just noticed that these answers will be pubic, would it be possible to remove my first name from the signature on my first post?
Here to answer your questions:
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
According to my email inbox, my account was created on October 11th 2023. It was blocked on December 27th 2023. I found out that it was blocked after contacting live-support when I was no longer able to login, the error message just saying that my login credentials are incorrect.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
I think I only played Live-Casino (Mainly Baccarat & Craps) since my latest deposit to achieve the balance, but I may also have played the casino games Plinko, Plinko XY and Easter Plinko by BGaming, I'm not entirely certain though.
- Did you achieve your current balance with or without an active bonus?
I did receive a few bonuses a while ago, but I think I withdrew them before my latest deposit, so I would say I achieved the balance without an active bonus.
- Could you please share the correspondence from the casino regarding the justification of account closure?
Here is the chat with redacted personal details as this seems like a public forum:
Chat transcript
Hanna Wed, 12/27/23 07:45:04 pm Europe/Vienna
Hello! My name is Hanna. Please specify your request and I'll be happy to help you.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:45:27 pm
Hello, when trying to log in I get the notification that the email or password is incorrect, but I am certain that I didn't change it
Hanna 07:45:35 pm
It's nice to meet you at Blazzio! Would it be convenient for you to stay in chat? I need a few minutes to check the details.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:45:47 pm
Sure :)
Hanna 07:51:42 pm
Thank you for your patience!
I am sorry for the inconvinience. I kindly inform you that your account has been blocked due to the decision of our security department.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:52:21 pm
Ohh, ok ...
Would it be possible to withdraw the funds that remained on the account?
Hanna 07:53:21 pm
Unfortunately, your funds were voided.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:53:26 pm
What?
Hanna 07:57:12 pm
Please be informed that your funds were voided due to the decision of the relevant department. Unfortunately, our team we cannot influence the decision of the security department.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:57:31 pm
Would it be possible to get a GDPR Report of my player account?
Hanna 07:58:37 pm
Give me please a couple of minutes. I need to check the details. Thank you for your patience!
In order to gain access to this information, please confirm the full security of your account as follows:
1) Your full name;
2) Your date of birth;
3) Email address used upon registration;
4) Your phone number;
5)Date of the last deposit
6)Amount of the last deposit
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 08:06:09 pm
[MY FULL LEGAL NAME REDACTED FOR PRIVACY]
[MY DATE OF BIRTH REDACTED FOR PRIVACY]
[MY EMAIL ADDRESS REDACTED FOR PRIVACY]
[MY PHONE NUMBER REDACTED FOR PRIVACY]
[DATE OF THE LAST DEPOSIT REDACTED FOR PRIVACY]
[AMOUNT OF THE LAST DEPOSIT REDACTED FOR PRIVACY]
Hanna 08:07:11 pm
Thank you for your answers! We will forward your request to the revelant department and we will contact you via email as soon as we receive their response.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 08:07:31 pm
Thank you, have a nice day! :)
You rated our customer service as good 08:07:34 pm
Hanna 08:07:42 pm
Can I be of any further assistance to you?
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 08:07:53 pm
I don't think so, thank you for your time
Hanna 08:08:04 pm
It was a pleasure for me to assist you. If you have any questions or further assistance needed, don't hesitate to contact us!
Hanna archived the chat
Thank you for your time and for providing a forum for such complaints! 🙂
Best Regards
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