Kære alle,
Tak fordi du ventede!
Kære Krversion1993,
Vi er meget kede af, at denne situation er opstået, men du har gentagne gange undladt at følge reglerne for bonusspil. Du valgte en bonus for et bestemt spil, men brugte den i et andet.
Her er de regler, vi fulgte: 9.5, 9.6, 10.1.
9.5 Vi forbeholder os retten til fra tid til anden at foretage en spilgennemgang/anmeldelse af kundens spilaktivitet. Hvis det ved en sådan gennemgang viser sig, at kunden overtræder virksomhedens politik mod svig (punkt 10 i nærværende vilkår og betingelser), forbeholder vi os retten til at tilbagekalde retten til en sådan kunde til tildelte kampagner for at annullere eventuelle gevinster opnået fra kampagnen , for at forhindre ret til andre kampagner eller for at suspendere kontoen.
9.6 Virksomheden forbeholder sig retten til at suspendere din adgang til webstedets tjenester eller blokere din konto uden forudgående varsel i tilfælde af, at du mistænkes for at deltage i en svigagtig, ulovlig eller upassende aktivitet. I så fald har virksomheden ikke noget ansvar for at returnere eller kompensere midlerne.
10.1 Virksomheden har en streng politik til bekæmpelse af svig og anvender forskellige værktøjer og teknikker til bekæmpelse af svig. Virksomheden betragter følgende handlinger som svigagtige, herunder, men ikke begrænset til:
· at deltage i enhver form for samordning med andre spillere;
· udvikling og brug af strategier rettet mod utro bonusmisbrug;
· svigagtige handlinger mod andre onlinekasinoer eller betalingsudbydere;
· levering af falske dokumenter;
· brug af stjålne kort;
· oprettelse af mere end én konto for at få fordel af virksomhedens kampagner;
· levering af ukorrekte registreringsdata;
· udlevering af falske dokumenter.
Venlig hilsen,
BlueChip Customer Care Manager
Dear all,
Thank you for waiting!
Dear Krversion1993,
We are very sorry that this situation has occurred, but you have repeatedly failed to follow the bonus wagering rules. You selected a bonus for a specific game but used it in a different one.
Here are the rules we followed: 9.5, 9.6, 10.1.
9.5 We reserve the right from time to time to conduct a game play review/review the customer`s gaming activity. If upon such a review it appears that the customer violates the Company's Anti-Fraud Policy (paragraph 10 of the present Terms&Conditions), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to suspend the account.
9.6 The Company reserves the right to suspend your access to the Website's services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds.
10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:
· participating in any type of collusion with other players;
· development and use of strategies aimed at unfaithful bonus abuse;
· fraudulent actions against other online casinos or payment providers;
· provision of counterfeit documents;
· use of stolen cards;
· creating more than one account in order to get advantage from the Company’s promotions;
· provision of incorrect registration data;
· provision of counterfeit documents.
Best regards,
BlueChip Customer Care Manager
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