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Good day,

I have already withdrawn €4000. I've been trying to get the rest of the 4400€ paid out to me for a month now, but nothing works anymore. When I enter my iban and the desired amount, I am not redirected to the relevant payout page. The site crashes. I tried it on IOS, ANDROID and on LAPTOP. I tried 5 browsers and I cleared cookies and browsing data everywhere. Even my neighbor who is an IT specialist couldn't do it. Be it Bank Transfer, FunID or Maestro. Nothing goes. Casino often written. They always tell me what I've already written to them. They also got videos from me what the problem is. But they only stall me. I already asked them about other payment methods. For example bank transfer, but they deny it.

I'm about to hire a lawyer, but I'm afraid that if he writes to them, my player account will be blocked and I won't be able to access it anymore.

Sincerely

Russian T***** F******

Guten Tag,

Ich habe mir bereits 4000€ Auszahlen lassen. Jetzt versuche ich schon seit 1nem Monat mir den Rest in Höhe von 4400€ ausbezahlen zu lassen doch nichts geht mehr. Ich werde wenn ich meine iban und den gewünschten Betrag eingebe nicht auf die entsprechende Auszahlungs Seite weitergeleitet. Die Seite stürzt ab. Ich habe es auf IOS, ANDROID und auf LAPTOP ausprobiert. Ich habe 5 Browser versucht und ich habe überall im Cookies und browserdaten gelöscht. Selbst mein Nachbar der IT Fachmann ist, hat es nicht hinbekommen. Sei es nun Bank Transfer, FunID oder Maestro. Nichts geht. Casino öfters angeschrieben. Die sagen mir immer nur das was ich ihnen schon geschrieben habe. Die haben auch Videos bekommen von mir was das Problem ist. Aber sie halten mich nur hin. Ich fragte sie schon nach anderen Auszahlungs Methoden. Zum Beispiel Überweisung, aber sie verneinen das.

Ich bin kurz davor mir einen Anwalt zu nehmen, habe aber Angst, das wenn die von ihm angeschrieben werden, das mein Spielerkonto gesperrt wird und ich dann keinen Zugriff mehr darauf bekomme.

mit freundlichem gruss

Rusen T***** F******

Hello zxnvpk8gxx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BoaBoa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the issue ongoing? What did the casino respond when you contacted them with this issue? Isn't there any other way to withdraw your balance?

Looking forward to your answer.

Regards,

Nick

I got my last payout almost 4 weeks ago and nothing since. The casino always tells me the same thing. I should delete cookies and browser data. Use other devices. Other browsers. Such as. Google chrome. I've done everything, I can't use bank transfer, FunID or credit card for the payout because the pop-up window opens and closes again immediately. It doesn't redirect me, it just crashes. I asked them if there was another way to pay out. They told me only what is available on their site.

Ich habe meine letzte Auszahlung vor knapp 4 Wochen bekommen und seitdem nichts mehr. Das Casino sagt mir immer das gleich. Ich solle Cookies und browserdaten löschen. Andere Geräte benutzen. Andere Browser. Wie zb. Google chrome. Ich habe alles gemacht ich kann weder Bank Transfer, FunID noch Kreditkarte für die Ausbezahlung nutzen da das popup Fenster sich öffnet und gleich wieder schließt. Es leitet mich nicht weiter, sonder stürzt ab. Darauf habe ich die gefragt ob es eine andere Möglichkeit für eine Auszahlung gibt. Sie sagten mir, nur das was auf ihrer Seite zur Verfügung steht.

Thank you zxnvpk8gxx for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello zxnvpk8gxx,

I will assist you with the complaint from now on. I would like to ask the representatives of BoaBoa Casino to join the conversation in order to help us resolve the issue.

BoaBoa Casino,

Could you explain what options there are for zxnvpk8gxx to withdraw successfully? Would you consider entering the transaction manually and not using the interface that is causing the issues?

Dear Team,

Thank you for reaching out.

You can be sure that we are doing our best to provide the fast and efficient service. We have contacted the client on the 07.08.2022 asking for the screenshot of how they see the payment page to conduct the investigation, however, the client did not get back to us in regards to this issue. By now, unfortunately, the client played down their balance. However, if they ever face this issue again, we kindly ask the client to get back to us with the screenshot or video so we could complete the investigation.

We appreciate your cooperation. Please feel free to contact us if there are further questions.

Sincerely,

BoaBoa

Hello all,

Thank you for the reply to the BoaBoa Casino.

zxnvpk8gxx,

Did you play down your winnings since your last reply?

Dear zxnvpk8gxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.