BOHO Casino - Spilleren anmoder om en tilbagebetaling af sine indskud.

I had closed my account and wrote in the chat open account they did this without asking if I had problems playing the game without a reason I would not have closed the account. I am demanding a refund of my losses as they opened my account without any further information

Ich hatte mein Konto geschlossen und habe im Chat geschrieben Konto öffnen dies haben diese getan ohne zu fragen ob ich Probleme mit dem Spielen habe ohne Grund hätte ich das Konto ja nicht geschlossen. Ich fordere eine Rückzahlung meiner Verluste da sie mein Konto ohne weitere Informationen geöffnet haben

Hello Heiko004,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BOHO Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request to close your account? Did you mention gambling issues or addiction in your request? How long after that did the casino reopen your account?

Please forward all the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Wrote you an email

Haben Ihnen eine Email geschrieben

Hello Heiko004,

I couldn't find any e-mail where it would say that you are self excluded or that the casino ever confirmed it. Can you please send an e-mail which would show that with the ID of this complaint as the subject?

All good, I guess I was wrong

Alles gut habe mich wohl getäuscht

Can we consider this complaint as no longer relevant or what did you mean by your last post here?

Can be closed thanks

Kann geschlossen werden danke

Thank you for the clarification. The complaint will be now closed.