Hello Heiko004,

Thank you for your feedback on our casino.

Seeing your satisfaction is a joy for us and we would like to congratulate you on your winnings.

Loan
CasinoTogether

Dear player, I looked up your account and I can see you have not received ANY bonuses or freespins because during first deposit you selected that you do not wish to receive welcome bonus. In this case how can you rate our freespins if you never played any? You sent us an angry email asking to close your account and calling us scammers for no reason - it is a good practice to ask customer what is wrong first, so we did ask you but because we never received a response your account was closed

Hello there!

We are very upset to hear that you are dissatisfied with our casino!

After reviewing your case, we've noticed that there are 3 accounts created at our casino by you. That's totally prohibited due to our Terms and Conditions since it may be considered as a bonus hunting.

Moreover, after further investigation of your case, we've noticed that you played out free spins. Just to emphasize, those 100 Free spins which comes along with the First deposit bonus are divided into 2 days - 50 Free Spins per first day after receiving a bonus and 50 Free Spins the next day.

So, we honestly cannot understand what exact issues do you mean. Also, our support team is working 24/7 so next time do not hesitate to contact us and just explain your issue more clearly.

Kind regards,
Wizebets Casino

Dear Heiko004,

We're sorry to hear about your negative experience with our casino. We take your feedback seriously and want to address your concerns.

Regarding the RTP (Return to Player), we assure you that our games operate based on certified and audited random number generators. However, we understand that luck can vary from one individual to another, and outcomes may not always be favorable.

We apologize if you encountered any technical issues or game interruptions. Our technical team continuously works to provide a smooth gaming experience for our players. If you experienced specific game hangs or technical glitches, please provide us with more details so that we can investigate and resolve the issue.

We apologize for any inconvenience you may have experienced and appreciate your feedback. We continuously strive to improve our services and provide the best possible gaming experience for our players. If there's anything specific we can assist you with, please let us know.

Best regards,
1Red Team