Jeg har nu modtaget et svar fra support. Detaljer er ikke afsløret, men jeg formoder, at blokeringen er for at bruge en VPN til at få adgang til webstedet, da det er blokeret i Rusland. Som følge heraf er min konto ugyldig, og mine penge er konfiskeret. Selvfølgelig er dette min første og eneste casinokonto, og sådanne handlinger fra kasinoet er ikke sande. Jeg beder om hjælp til at låse min konto op og hæve penge. Hvorfor accepterer et kasino spillere fra Rusland, hvis adgangen til kasinoer i Rusland er lukket og kun kan tilgås via en VPN. I dette tilfælde vil spilleren miste alt for at bruge en VPN. En ond cirkel, hvor kun spilleren vil lide. Det er ikke fair.
Her er svaret fra supporten:
"Hej,
Vær opmærksom på, at vores sikkerhedsafdeling har fundet yderligere konti, der er registreret af dig i vores system. Alle registrerede konti blev blokeret på grund af overtrædelse af vilkårene og betingelserne for vores tjeneste (klausul 13):
13. Hvis en spiller forsøger at åbne eller har åbnet mere end én konto pr. websted, kan alle konti blive blokeret eller lukket. Kun én konto for hver husstand, enhed, IP-adresse, finansielt instrument er tilladt. Virksomheden kan udføre yderligere sikkerhedstjek for at opdage flere konti.
I henhold til vilkårene og betingelserne vil alle registrerede konti blive permanent blokeret og midler fortabes.
Du må ikke åbne nogen ny konto i vores system. Bemærk venligst, at hver opdaget ny konto oprettet af dig i vores system vil blive lukket, og alle midlerne fortabes.
Desværre er supportteamet ikke berettiget til at kommentere sådanne beslutninger fra sikkerhedsafdelingen."
I have now received a response from support. Details are not disclosed, but I suspect that the block is for using a VPN to access the site, since it is blocked in Russia. As a result, my account is invalid and my funds are confiscated. Of course, this is my first and only casino account, and such actions by the casino are not true. I am asking for help in unlocking my account and withdrawing funds. Why does a casino accept players from Russia if access to casinos in Russia is closed and can only be accessed through a VPN. In this case, the player will lose everything for using a VPN. A vicious circle where only the player will suffer. It's not fair.
Here is the response from support:
"Hello,
Please be advised that our Security Department has found additional accounts registered by you in our system. All detected accounts were blocked due to the violation of the Terms and Conditions of our service (clause 13):
13. If a Player attempts to open or has opened more than one account per Website, all accounts may be blocked or closed. Only one account for each household, device, IP address, financial instrument is allowed. Company may perform additional security checks in order to detect multiple accounts.
According to the Terms and Conditions, all detected accounts will be permanently blocked and funds forfeited.
You are not allowed to open any new account in our system. Please note that every detected new account created by you in our system is going to be closed and all the funds forfeited.
Unfortunately, the Support team is not entitled to comment on such decisions of the Security Department."
Сейчас я получил ответ от службы поддержки. Детали не раскрываются, но я подозреваю, что блокировка за использование VPN для получения доступа к сайту, так как он заблокирован в России. В итоге мой аккаунт недействителен, а средства конфискованы. Разумеется, это мой первый и единственное аккаунт в казино, а такие действия казино не соответствуют действительности. Я прошу помощи в разблокировке аккаунта и выводе средств. Зачем казино принимает игроков из России, если доступ к казино в России закрыт и получить его можно только через VPN. При этом за использование VPN игрок потеряет все. Замкнутый круг, где пострадает только игрок. Это несправедливо.
Вот ответ службы поддержки:
«Hello,
Please be advised that our Security Department has found additional accounts registered by you in our system. All detected accounts were blocked due to the violation of the Terms and Conditions of our service (clause 13):
13. If a Player attempts to open or has opened more than one account per Website, all accounts may be blocked or closed. Only one account for each household, device, IP address, financial instrument is allowed. Company may perform additional security checks in order to detect multiple accounts.
According to the Terms and Conditions, all detected accounts will be permanently blocked and funds forfeited.
You are not allowed to open any new account in our system. Please note that every detected new account created by you in our system is going to be closed and all the funds forfeited.
Unfortunately, the Support team is not entitled to comment on such decisions of the Security Department.»
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