Jeg indsatte omkring $32 eller 0,014 Ethereum-krypto til Bovada.
Mens man ventede på, at depositummet skulle dukke op, lukkede hjemmesiden ned for vedligeholdelse. Den kom først op igen kl. 6 den følgende dag.
Da jeg loggede ind, var mine penge der ikke.
Den første online hjælp/chatperson forsikrede mig om, at mine penge var indsat, men at der bare var et "hikke" i systemet.
De "eskalerede" problemet og sagde, at jeg ville høre tilbage om 24-48 timer.
Jeg loggede ind igen 12 timer senere, og pengene var der stadig ikke.
Den anden online-hjælp/chatperson indgav en "rapport" og "eskalerede" også problemet.
Da jeg fortalte dem, at jeg ikke ønskede at vente 48 timer og ville chatte med en leder, nægtede de gentagne gange.
Jeg loggede ind igen mere end 30 timer senere, og mine penge var der stadig ikke.
Den tredje chatperson sagde, at mine penge ikke blev accepteret, fordi mit indskud var mindre end $50!
Han sendte et link til deres politik, som siger det samme som meddelelsen på indbetalingssiden og var noget, jeg var klar over, "Ethereum-indskud mindre end 0,01 ETH vil ikke blive honoreret."
Jeg forklarede "Andy B." at mit indskud var 0,014 og over det krævede beløb på 0,01, men matematikken må have været for kompliceret, fordi han ikke forstod og nægtede igen at lade mig chatte med en leder!
Jeg læste deres servicevilkår og under "Accept af depositum" står der "vi giver dig besked, hvis din indbetalingsanmodning bliver afvist."
Nå, jeg fik aldrig officielt besked om det via e-mail.
Så jeg tror, for at opsummere det, så blev jeg bestjålet af Bovada.
I deposited about $32 or .014 of Ethereum crypto to Bovada.
While waiting for the deposit to show up, the website shut down for maintenance. It did not come back up until 6 AM the following day.
When I logged in, my funds weren't there.
The first online help/chat person assured me that my funds were deposited but that there was just a "hiccup" in the system.
They "escalated" the issue and said I'd hear back in 24-48 hrs.
I logged back in 12 hours later and funds still weren't there.
The second online help/chat person filed a "report" and "escalated" the issue as well.
When I told them that I did not want to wait 48 hours and wanted to chat with a manager, they refused repeatedly.
I logged back in more than 30 hours later and my funds still weren't there.
The third chat person said that my funds weren't accepted because my deposit was less than $50!
He sent a link to their policy which says the same thing as the notice on the deposit webpage and was something I was aware of, "Ethereum deposits less than 0.01 ETH will not be honored."
I explained to "Andy B." that my deposit was .014 and above the required amount of .01 but the mathematics must have been too complicated because he did not understand and again refused to let me chat with a manager!
I read their terms of service and under "Acceptance of Deposit" it says, "we shall notify you if your Deposit Request is rejected."
Well, I was never notified officially of that by email.
So I guess, to sum it up, I got robbed by Bovada.
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