Den 25. december 2024 havde jeg en saldo på 2.710 USD på min Bovada-konto og fremsatte en udbetalingsanmodning på 94,68 USD. Samme dag modtog jeg en e-mail, der informerede mig om, at min konto var blevet "midlertidigt deaktiveret og er i øjeblikket under revision." Jeg blev bedt om at indsende dokumenter for at fuldføre undersøgelsen, og at jeg ville modtage en e-mail med yderligere instruktioner.
Jeg leverede omgående al påkrævet dokumentation og kontaktede Bovadas kundesupport via chat den 26. december, hvor jeg blev informeret om, at jeg ville blive kontaktet inden for 24-48 timer. Jeg modtog dog ingen opfølgende kommunikation.
Den 1. januar modtog jeg en e-mail om, at min udbetalingsanmodning på USD 94,68 var blevet afvist, men der blev ikke givet nogen forklaring. Jeg fik simpelthen besked på at kontakte mig for yderligere hjælp, hvis det var nødvendigt. Jeg talte med en Bovada chatagent, som bekræftede, at alle de nødvendige dokumenter var blevet sendt, og at jeg ville modtage yderligere information via e-mail. Siden da har jeg ikke modtaget nogen e-mails eller informationer fra Bovada.
Siden da har jeg kontaktet Bovadas kundesupport næsten dagligt, men de svar, jeg har modtaget, har været vage og lidet hjælpsomme. Agenter fortæller mig gentagne gange at vente yderligere 24-48 timer på en løsning, men nægter at lade mig tale med en supervisor. Til sidst lukkes alle chats uden fremskridt eller forklaring.
Fra i dag, den 9. januar 2025, er min konto stadig under gennemgang uden nogen klar tidslinje eller årsag til forsinkelsen. Jeg er efterladt i mørket, og ingen har givet mig nogen reel information eller beslutning.
Jeg anmoder om, at min konto bliver genaktiveret, og at jeg får mulighed for at hæve mine penge.
Jeg forventer øjeblikkelig handling for at løse dette problem, da det langt har overskredet den lovede 24-48 timers tidslinje.
Kommunikationsrekord:
25. december 2024: Udbetalingsanmodning på USD 94,68.
26. december 2024: Underretning om kontogennemgang og indsendelse af dokument.
1. januar 2025: Anmodning om tilbagetrækning afvist uden forklaring.
1. januar 2025: Chatagenten bekræftede, at alle nødvendige dokumenter blev sendt, og at jeg ville modtage yderligere information via e-mail, men der er ikke sket nogen opfølgning.
9. januar 2025: Løbende kommunikation med support, stadig ingen løsning.
On December 25th, 2024, I had a balance of USD 2,710 in my Bovada account and made a withdrawal request of USD 94.68. The same day, I received an email informing me that my account had been "temporarily disabled and is currently under review." I was advised to submit documents to complete the investigation, and that I would receive an email with further instructions.
I promptly provided all required documentation and contacted Bovada’s customer support via chat on December 26th, where I was informed that I would be contacted within 24-48 hours. However, I received no follow-up communication.
On January 1st, I received an email stating that my withdrawal request of USD 94.68 had been declined, but no explanation was provided. I was simply told to reach out for further assistance if needed. I spoke to a Bovada chat agent who confirmed that all of the necessary documents had been sent and that I would receive further information via email. Since then, I have not received any emails or information from Bovada.
Since then, I have contacted Bovada's customer support almost daily, but the responses I’ve received have been vague and unhelpful. Agents repeatedly tell me to wait another 24-48 hours for a resolution but refuse to let me speak to a supervisor. Eventually, all chats are closed without any progress or explanation.
As of today, January 9th, 2025, my account is still under review with no clear timeline or reason for the delay. I am left in the dark, and no one has provided me with any real information or resolution.
I request that my account be re-enabled and that I be given the ability to withdraw my funds.
I expect immediate action to resolve this issue as it has far exceeded the promised 24-48 hour timeline.
Communication Record:
December 25th, 2024: Withdrawal request of USD 94.68.
December 26th, 2024: Account review notification and document submission.
January 1st, 2025: Withdrawal request declined with no explanation.
January 1st, 2025: Chat agent confirmed that all necessary documents were sent and that I would receive further information via email, but no follow-up has occurred.
January 9th, 2025: Ongoing communication with support, still no resolution.
Automatisk oversættelse:
