Hej ecsfinesss710,
Hej Mirka,
Jeg håber, at du har det godt og trygt.
Bemærk venligst, at vi har gennemgået spillerens konto, og som vi kan se, at den 18. november opnåede spilleren sine første gevinster og har indsendt sine dokumenter til kontobekræftelse. Den 23. november har Casino Brangos bankafdeling informeret spilleren om, at et nyt identifikationsbillede skal indsendes på grund af manglende kvalitet af det originale. Nedenfor kan du muligvis se e-mailudskriften:
Den 23. nov. 2023 kl. 03.58 < banking@casinobrango.com > skrev:
Hej med dig,
Håber at du har det godt og i sikkerhed.
Vil du venligst uploade en ny selfie med dit ID med alle detaljer synlige, så vi kan afslutte bekræftelsesprocessen?
Det kan du gøre via dette link .
Vi beder om din forståelse for disse krav.
Vi er forpligtet til at beskytte dig og dine personlige data for at give dig mulighed for at spille sikkert og for at udbetale dine gevinster på en sikker måde.
Med venlig hilsen,
|Ron
Bank Brango
I mellemtiden har spilleren ikke givet det påkrævede billede og har først svaret den 12. december. På det tidspunkt havde spilleren desværre ingen udbetalingssaldo. Du kan muligvis se spillerens svar nedenfor:
for en måned siden (tirs 12. december 2023 kl. 04:09)
Til:
"Bank Brango" < banking@casinobrango.com >
Jeg sendte dem igennem igen, men mit kamera er ikke det bedste, men jeg er nødt til at hæve mine penge. Jeg forstår ikke, hvordan I ikke kunne bekræfte min identifikation, når det tydeligvis er mig og det samme id. Jeg har ventet i over en måned, og jeg kan ikke engang spille på brango, fordi I sagde, at min konto er deaktiveret, indtil den er bekræftet.
Vi har gennemgået spillerens konto igen og har bekræftet, at spilleren i øjeblikket ikke har nogen udbetalingssaldo, og at verifikationsproceduren derfor ikke kan genoptages.
For at være i stand til at behandle anmodninger om verifikation rettidigt, har Casino Brango sat et krav om, at en spiller skal have en udbetalingssaldo for at kunne starte verifikationsproceduren. På denne måde vil spillere ikke vente i en unødvendig længere periode for at modtage deres gevinster.
Vi håber, at du forstår, at kravet er på plads for at hjælpe spillere med at få deres gevinster så hurtigt som muligt, da en tendens til spillere, der ikke har nogen udbetalingssaldo, ville skabe en overfyldt bekræftelseskø.
Giv os venligst besked, hvis der er behov for yderligere oplysninger.
Med venlig hilsen,
Luke Newman
Kasino Brango Management
Hello ecsfinesss710,
Hello Mirka,
I hope that you are well and safe.
Please note that we have reviewed the player's account and as we can see that on November 18th, the player made his initial winnings and has submitted his documents for Account Verification. On November 23rd, Casino Brango's Banking Department has informed the player that a new identification photograph has to be submitted due to lacking quality of the original one. Below, you may see the e-mail transcript:
On Thu, Nov 23, 2023, 3:58 AM <banking@casinobrango.com> wrote:
Hello there,
Hope that you are well and safe.
Would you please upload a new selfie holding your ID with all details visible so we can finish the verification process?
You can do that through this link.
We kindly ask for your understanding of these requirements.
We are obliged to protect you and your personal data in order to enable you to play safely and to pay off your winnings in a secure way.
Kind regards,
|Ron
Banking Brango
In the meantime, the player did not provide the required photograph and has only replied on December 12th. By that time, the player had no withdrawable balance, unfortunately. You may see the player's reply below:
a month ago (Tue, 12 Dec 2023 at 4:09 AM)
To:
"Banking Brango" <banking@casinobrango.com>
I sent them through again but my camera isn't the best but I need to withdraw my money I don't understand how you guys couldn't verify my Identification when clearly it is me and the same ID. I've been waiting for over month and I can't even play on brango because you guys said my account is deactivated until its verified.
We have reviewed the player's account again and have confirmed that at the moment, the player has no withdrawable balance and therefore, the Verification procedure cannot be re-initiated.
In order to be able to tend to Verification request in a timely fashion, Casino Brango has set a requirement that a player must have withdrawable balance in order to start the Verification procedure. This way, players will not wait for an unnecessary extended period of time in order to receive their winnings.
We hope that you understand that the requirement is in place in order to help players get their winnings as quickly as possible, given that tending to players that have no withdrawable balance would create an overcrowded Verification queue.
Please let us know if any additional information is required.
Kind Regards,
Luke Newman
Casino Brango Management
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