Hej tzobo22,
Hej Michal,
Håber i alle har det godt og i god behold
Efter at have gennemgået spillerens konto og dokumenterne til vores bankafdeling, fandt vi ud af, at spilleren angav, at de var fra Canada og oplyste en canadisk adresse på deres konto. Han indsendte dog et græsk ID, som naturligvis indeholdt en græsk adresse.
I henhold til kasinoets regler skal oplysningerne på det angivne ID stemme overens med de oplysninger, der blev indtastet på kontoen under registreringen. Bankafdelingen kontaktede spilleren og anmodede om, at de oplyste et ID med en canadisk adresse for at fuldføre verifikationsprocessen.
Da spilleren ikke leverede de ønskede dokumenter, blev kontoen deaktiveret, og gevinster blev fjernet i overensstemmelse med kasinoets regler.
Derudover er spillere fra Grækenland ikke berettiget til at bruge den gratis bonus, som spilleren brugte, og hvorfra han opnåede gevinsten. Den eneste grund til, at systemet tillod spilleren at gøre krav på den gratis bonus, var, at han valgte Canada som deres bopælsland og oplyste en canadisk adresse.
https://casinobrango.com/terms-and-conditions
5.1. Åbning af en brugerkonto
e. Vi forbeholder os retten til at anmode dig om en kopi af dit identitetsbevis, adresse, kopier af kreditkort, en godkendelsesunderskrevet købshistorik og/eller anden passende dokumentation, når du trækker kreditter, for at sikre hurtig udbetaling, forhindre svindel og gøre alt sikre finansielle transaktioner. Hvis du undlader at levere den ønskede dokumentation inden for 4 uger, eller indsender svigagtig dokumentation, forbeholder vi os retten til at annullere udbetalingen og/eller lukke eller låse din brugerkonto.
Også, Michal, jeg sendte bevis på uoverensstemmelsen mellem adressen på det angivne ID og kontoadressen.
Hvis spilleren giver et ID, der matcher kontoadressen og ID-adressen, vil vi overveje at genåbne deres konto og genindsætte deres gevinster.
Vi sætter pris på din forståelse i denne sag. Hvis du har yderligere spørgsmål eller bekymringer, så tøv ikke med at kontakte os.
Venlig hilsen
George Moore
Kasino Brango Management
Hi tzobo22,
Hi Michal,
Hope you are all well and safe,
Upon reviewing the player's account and the documents provided to our banking department, we found that the player indicated they were from Canada and provided a Canadian address on their account. However, he submitted a Greek ID, which naturally included a Greek address.
As per the Casino rules, the information on the provided ID must match the details entered on the account during registration. The banking department contacted the player and requested that they provide an ID with a Canadian address to complete the verification process.
Since the player did not provide the requested documents, the account was deactivated, and winnings were removed in accordance with the Casino rules.
Additionally, players from Greece are not eligible to use the free bonus that the player used and from which he made the winnings. The only reason the system allowed the player to claim the free bonus was that he selected Canada as their country of residence and provided a Canadian address.
https://casinobrango.com/terms-and-conditions
5.1. Opening a User Account
e. We reserve the right to request from you a copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits, so as to provide fast payout, prevent fraud and make all financial transactions secure. If you fail to provide the requested documentation within 4 weeks, or submit fraudulent documentation, we reserve the right to cancel the payout and/or close or lock your User Account.
Also, Michal, I sent proof of the discrepancy between the address on the provided ID and the account address.
If the player provides an ID that matches the account address and ID address, we will consider reopening their account and reinstating their winnings.
We appreciate your understanding in this matter. Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Kind Regards
George Moore
Casino Brango Management
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