Kære BurningBet team,
Tak for din e-mail med yderligere oplysninger og beviser.
Kære gerasimoskioukas,
Efter at have gennemgået din spillog, kunne vi se, at du det meste af tiden var involveret i sportsvæddemål. Dette modsiger din udtalelse, "Jeg spillede et par sportsvæddemål." Du spillede også spilleautomater "Money Train 2" og "Wanted Dead or a Wild", men de fleste af væddemålene var tabende væddemål. I stedet kom næsten alle dine gevinster fra sportsvæddemål, og efter at have gennemgået dit gameplay, opdagede casinosikkerhedsteamet, at du var engageret i "value bets-strategien".
Da klagen specifikt er relateret til sportsvæddemål, ville vi ikke være i stand til kompetent at bedømme alle fordele og ulemper, derfor er vi nødt til at afvise din klage. Tak for din forståelse.
Du kan prøve at indsende en klage vedrørende sportsvæddemål på disse websteder:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Vi beklager virkelig, at vi ikke kunne være til mere hjælp i denne sag.
Hvis du støder på problemer med dette eller et hvilket som helst andet casino vedrørende casinospil i fremtiden, så tøv ikke med at kontakte os.
Med venlig hilsen,
Michal
Casino.Guru
Dear BurningBet team,
Thank you for your email with the additional information and evidence.
Dear gerasimoskioukas,
After reviewing your game log, we could see that most of the time you engaged in sports betting. This contradicts your statement, "I played a few sports bets." You did play slot games "Money Train 2" and "Wanted Dead or a Wild" as well, but most of the bets were losing bets. Instead, almost all of your winnings were coming from sports betting, and after reviewing your gameplay, the casino security team detected you engaged in the "value bets strategy."
As the complaint is specifically related to sports betting we wouldn't be able to competently judge all the pros and cons, therefore, we have to reject your complaint. Thank you for your understanding.
You can try to submit a sports betting-related complaint on these websites:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
We’re truly sorry we couldn’t be of more help in this case.
If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.
Best Regards,
Michal
Casino.Guru
Automatisk oversættelse: