Cadoola Casino - Spiller kæmper for at trække deres gevinster tilbage.

The casino has only been making it difficult for me to withdraw. About 8 days ago I deposited through Pix, got some earnings and decided to withdraw, but it gave a system error through Pix, the method I used to deposit. Thinking of a solution, I made a new deposit through PayforFun, bet the amount 1x and made the withdrawal. This time the system didn't give an error, but then they asked me for documents, including my bank account, and it wasn't my withdrawal. But I sent it all 7 days ago. A modern casino, with good slot machines, but a pain when it comes to cashing out. Another casino on the network, YOYO casino, does the same thing, making withdrawals difficult. Naughty it...

O cassino só tem dificultado minha retirada. Há cerca de 8 dias depositei através do Pix, consegui alguns ganhos e resolvi sacar, mas deu erro de sistema através do Pix, o método que utilizei para depósito. Pensando em uma solução, fiz um novo depósito através do PayforFun, apostei o valor 1x e fiz o levantamento. Dessa vez o sistema não deu erro, mas aí me pediram documentos, inclusive minha conta bancária, sendo que não era por ela o saque. Mas enviei tudo, isso há 7 dias atrás. Um cassino moderno, com boas máquinas de slots, mas um tormento na hora de sacar. Um outro cassino da rede, YOYO cassino, fazem a mesma coisa, dificultam o saque. Safadeza isso...

Dear falusantos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative payment method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Account verified and documents sent, but offered no alternative method.

Also, I hope my complaint is not derogatory, but rather a way to improve service. I appreciate the feedback.

Conta verificada e documentos enviados, mas não ofereceram método alternativo.

Além disso, espero que minha queixa não seja depreciativa, mas sim uma maneira de melhorar o serviço. Agradeço o feedback.

Thank you very much, falusantos, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello falusantos,

I'm Nick and I'll be assisting you from now on in your case. I would like to ask Cadoola Casino to join us and help us resolve the player's issue.

The casino made the payment today, matter resolved. They claimed that the delay occurred because they were confirming my bank details and the like. Anyway...

O cassino fez o pagamento hoje, questão resolvida. Eles alegaram que a demora ocorreu pois estavam confirmando meus dados bancários e afins. Enfim...

Dear All,

Thank you for reaching out. We highly value any feedback and we will do our best to improve our service further.

We would like to thank the player on their cooperation. We confirm that the payment was successfully processed from our side and the player should receive it soon.

We hope this clarifies the matter.

Please feel free to contact us in case there are further questions.

Sincerely,

Cadoola

Dear falusantos,

I'm glad to hear that the payment arrived. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to resolve it. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru