Tvist Ref: 710024004389
Casilando gav mig lov til at deltage og indbetale. Jeg bad dem lukke min konto. Jeg sluttede mig derefter til deres søsterside Barz og indsendte en anmodning om tilbagetrækning. Barz blokerede min konto og sendte en e-mail for at sige, at de refunderer indbetalingerne, da jeg har en aktiv selvudelukkelse.
Da jeg kontaktede Casilando og fortalte dem, hvad der foregik, og jeg bad dem om at returnere mine indskud, svarede de og nægtede at sige, at jeg med vilje ændrede mine oplysninger for at omgå Gamstop.
Jeg gik tilbage til mig og fortalte dem, at det var mig selv, der faktisk lukkede kontoen, og jeg spurgte, hvorfor det kun var et websted, hvor der blev indsendt en udbetaling, hvor de blokerede og returnerede mine indskud. Dette for mig virker ret uetisk, da det kun var fordi de kunne have været nødt til at betale penge ud.
De bad mig kontakte ECorga, men jeg svarede og fortalte dem, at ADR'er ikke beskæftiger sig med spørgsmål om selvudelukkelse, og jeg bliver nu ignoreret.
Jeg har siden e-mailet dem og også gået videre til live chat, men jeg får bare at vide, at support ikke kan hjælpe, og de vil henvise det til den 'relevante afdeling'
De vil ikke engang fortælle mig det samlede beløb for indbetalinger på kontoen!
Sidste gang jeg hørte fra dem var den 25/08
Dispute Ref : 710024004389
Casilando allowed me to join and deposit. I asked them to close my account. I then joined their sister site Barz and submitted a withdrawal request. Barz blocked my account and emailed to say they are refunding the deposits as I have an active self exclusion.
When I contacted Casilando and told them what was going on and I asked for them to return my deposits they responded refusing saying I intentionally changed my details to bypass Gamstop.
I went back to me and told them that it was myself who actually closed the account down and I queried why it’s only a site where a withdrawal was submitted where they blocked and returned my deposits. This to me seems quite unethical as it was only because they could have had to pay money out.
They told me to contact ECorga but I replied telling them that ADR’s do not deal with self exclusion issues and I am now being ignored.
I have since emailed them and also gone on to live chat but I just get told that support cannot help and they will refer it to the ‘relevant department’
They won’t even tell me the total amount of deposits made on the account!
The last time I heard from them was 25/08
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