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Hello, from November 21st to 23rd, I made 3 withdrawal requests that have not been processed yet. I have sent several emails and spoke with support, and they keep telling me to be patient. From my side, the account is verified, and I have been playing at this casino for over 2 years without experiencing such a long delay before. What more should I do? Thank you.

Γειά σας από 21 έως 23 Νοεμβρίου πραγματοποίησα 3 ανάληψης χωρίς να έχουν γίνει έως τώρα. Έστειλα email αρκετές φορές και μίλησα με την υποστήριξη να μου λένε να κάνω υπομονή. Από την δική μου μεριά ο λογαριασμός είναι ταυτοποιημενος και σε αυτό το καζίνο παίζω πάνω από 2 χρόνια χωρίς να έχω ξανά τόσο μεγάλη αναμονή. Τι πρέπει να κάνω περισσότερο; ευχαριστώ

Dear Kostas777,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Have you accumulated your winnings with the help of a bonus?

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

It's not from bonuses. The problem is with the system from loading many withdrawals, they have told me, it is not from me but from the casino

Δεν είναι από μπόνους. Το πρόβλημα είναι του συστήματος από φόρτωση πολλών αναλήψεων μου έχουν πει, δεν είναι από εμένα αλλά του καζίνο δηλαδή

Dear Kostas777,

Have your withdrawal requests been processed since your last post?

If your issue persists, please share screenshots of your withdrawal requests with the status visible.

Thanks in advance for your reply.

Good morning Thomas, on December 11th the deposit was finally made after 20 days. Thank you for your help.

Καλημέρα Τόμας, 11 Δεκεμβρίου τελικά έγινε η κατάθεση μετά από 20 ημέρες. Ευχαριστώ για την βοήθεια σας

Dear Kostas777

In your original post, you mentioned 3 withdrawal requests.

Could you please specify how much of the 8000€ reached your bank account?

May we consider the issue resolved?

Please let me know.

Good morning, I received 1500 euros from the 8000 in 3 withdrawals. From December 11 to 13, I again requested another 1500 because there is a limit of 500 euros per day.

Καλημέρα πήρα από τις 3 ανάληψεις 1500 ευρώ από τα 8000. 11 έως 13 Δεκεμβρίου ξανά έκανα αίτημα για αλλά 1500 γιατί υπάρχει όριο 500 ευρώ ημερησίως

I don't know if they're taking another 20 days to make the deposit, it would be good if you could annoy them so it doesn't happen again. I appreciate your interest and thank you

Δεν γνωρίζω αν κάνουν πάλι 20 μέρες πάλι για να γίνει η κατάθεση, καλό είναι αν μπορείτε να τους ενοχλησετε για να μην ξανασυμβεί. Εκτιμώ το ενδιαφέρον σας και σας ευχαριστώ

I understand you want to enjoy your winnings as soon as possible.

Could you please share a screenshot of your most recent pending withdrawals?

Good morning Thomas, I am sending you the latest withdrawal requests. Good luck

Καλημέρα Τόμας, σου στέλνω τις τελευταίες αιτήσεις αναλήψεων. Καλή δύναμη

These are from December 11th, from what I see there is still a delay in payment.

αυτά είναι από 11 Δεκεμβρίου, από τι βλέπω η καθυστέρηση ακόμα υπάρχει στην πληρωμή

Good morning Thomas, do we have any progress? Happy holidays

Καλημέρα Τόμας έχουμε καμία εξέλιξη; Καλές γιορτές

Thank you very much, Kostas777, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you Thomas, I look forward to hearing from you, happy new year

Ευχαριστώ Τόμας περιμένω νέα σας, καλή χρονιά

Dear Kostas777,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Casinia Casino representative to join this conversation.

Dear Casinia Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Kostas777,

We hope you find this email in good health!

As we checked your account we would like to keep you informed that the withdrawal requests from 21st, 22nd, and 23rd November 2024 were processed and paid from our side on 11th of December 2024.

And regarding your recent pending withdrawal requests. We will give you an update at the earliest as possible.

Your patience, understanding and co-operation in this situation are truly appreciated!

Best regards,

Casinia team.

Dear Kostas777,

Could you please confirm, you have received the withdrawals?

Thank you.

Yes, they have been paid by December 11th and 3 new ones are pending from the above date and the account balance is 11000 plus 1500 which corresponds to the 3 withdrawals.

Ναι έχουν πληρωθεί έως 11 Δεκεμβρίου και εκκρεμούν 3 νέες από την ανωτέρω ημερομηνία και υπόλοιπο λογαριασμού είναι 11000 συν 1500 που αντιστοιχεί στις 3 ανάληψεις

Hi Mirka, happy birthday and a happy new year!! Yesterday they also sent me the withdrawals for December 11-12. So they pay almost every week 😑

Γειά Μιρκα, χρόνια πολλά και καλή χρονιά!! Εχθές μου βάλανε και τις αναλήψεις των 11-12 Δεκεμβρίου. Δηλαδή πληρώνουν ανά ε βδομάδες σχεδόν 😑

Dear Kostas777,

Could you please specify, what is your remaining withdrawal amount, and how much weekly you are receiving?

Good evening, I waited 2 months to get paid, which never happened, so I played it all and never dealt with this casino again. Thank you very much for your help.

Καλησπέρα περίμενα 2 μήνες να πληρώθω το οποίο δεν έγινε με αποτέλεσμα να τα παίξω όλα και να μην ασχοληθώ πάλι με αυτό το καζίνο. Ευχαριστώ πολύ για την βοήθεια σας

Dear Kostas777,

Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint. 

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Mirka

Casino.Guru