Hej robwins67,
Hej Pavel,
Håber du har det godt og trygt,
Tak for at kontakte os! Efter at have gennemgået spillerens konto ved hjælp af de angivne loginoplysninger, fandt vi ud af, at spilleren foretog en indbetaling på 469,01 € og anvendte det "Grænseløse" første indskudsbonustilbud på denne indbetaling (en 200 % bonus for et minimumsindskud på 20 $).
Reglerne for den bonus var:
https://casinoextreme.eu/terms?class=limitless
FØRSTE INDSKUDSBONUS -
200 % INGEN REGLER & 100 % TILBAGEBETALING
Kuponkode: LIMITLESS
Bonus: 200% (75% på kreditkort)
Minimum indskud: $20
Indsats: 1x indbetaling + bonus
Max udbetaling: Ingen
Tilladte spil: Kun ikke-progressive Real-Series Video Slots (undtagen 777)
Ingen andre spil i nogen kategori er tilladt
Max indsats per hånd: Ingen
Indløses: 1x pr. spiller
Generelle vilkår gælder
Cashback-betingelser:
3x Mco
30x indsats
Ingen max indsats
Kun ikke-progressive slots
Efter at spilleren havde afsluttet indsatsen og spillet, opnåede de gevinster på €5.202,03 og indsendte dokumenter til kontobekræftelse. Under denne proces opdagede vores bankafdeling og anti-svindel-team en syndikatforbindelse mellem spilleren "robwins67" og et par andre spillere fra Sverige. På grund af disse overtrædelser bestod spilleren ikke kontobekræftelsesprocessen. Alle gevinster blev annulleret, kontoen blev permanent deaktiveret, og som en undtagelse blev den oprindelige indbetaling på €469,01 behandlet tilbage til spillerens konto. Vi har anmodet spilleren om hans kryptoadresse for at refundere hans depositum.
https://casinoextreme.eu/terms-and-conditions
7.11. Bonus Samarbejde
en. Kasinoet forbeholder sig retten til at suspendere din konto i afventning af undersøgelse i tilfælde af, at kasinoet har rimelig grund til at formode, at du har været involveret i enhver form for samordning, syndikering eller svindel under din brug af casinoplatformen, hjemmesiden og/eller systemerne. Vi forbeholder os også retten til at tilbageholde hele eller en del af din kontosaldo, lukke din konto permanent, samt inddrive beløbet fra din konto for eventuelle gevinster, udbetalinger eller bonusser, der er blevet påvirket af nogen af følgende aktiviteter:
b. Samarbejde: To eller flere personers fælles indsats for at opnå en uretfærdig fordel i forhold til softwaren og andre spillere via pooling af midler for at opnå en unaturlig forøgelse af tilgængelig bankroll gennem flere bonustildelinger (på samme måde som multi-accounting) for at drage fordel af spillet motor design. Dette gøres normalt på et kasino for at øge det samlede antal tildelte indbetalingsbonusser, og derved unaturligt maksimere sandsynligheden for at opnå en stor vindende slot-udbetaling (for eksempel: slot-bonusrunde) og samtidig sikre, at udbetalingen af en sådan begivenheden tildeles et af de samarbejdende medlemmer, hvilket effektivt forringer vinderpotentialet for andre spillere, der bruger kasinoet.
c. Syndikering: Vi bliver opmærksomme på, at du er medlem og/eller er en del af et syndikat, en klub eller en gruppe, hvor spillere modtager fordelagtige spillestrategier for at skabe positive forventningsscenarier gennem erhvervelse af kampagnetilbud.
For spilleren: Send venligst en e-mail til med din kryptoadresse for at vi refunderer dit depositum.
Lad os venligst vide, hvis der er andet, vi kan hjælpe dig med.
Venlig hilsen
George Moore
Kasino ekstrem ledelse
Hi robwins67,
Hi Pavel,
Hope you are well and safe,
Thank you for reaching out to us! Upon reviewing the player’s account using the provided login information, we found that the player made a deposit of €469.01 and applied the "Limitless" first deposit bonus offer to that deposit (a 200% bonus for a minimum deposit of $20).
The rules for that bonus were:
https://casinoextreme.eu/terms?class=limitless
FIRST DEPOSIT BONUS -
200% NO RULES & 100% CASHBACK
Coupon code: LIMITLESS
Bonus: 200% (75% on Credit Card)
Minimum deposit: $20
Wagering: 1x Deposit + Bonus
Max cashout: None
Allowed games: Non-progressive Real-Series Video Slots only (except 777)
No Other Games in any category are allowed
Max bet per hand: None
Redeemable: 1x per player
General Terms apply
Cashback Terms:
3x Mco
30x Wagering
No max bet
Non progressive slots only
After the player completed wagering and gameplay, they achieved winnings of €5,202.03 and submitted documents for account verification. During this process, our banking department and anti-fraud team discovered a syndicate connection between the player, "robwins67," and a couple of other players from Sweden. Due to these violations, the player did not pass the account verification process. All winnings were voided, the account was permanently deactivated, and, as an exception, the original deposit of €469.01 was processed back to the player’s account. We have requested from the player his crypto address in order to refund his deposit.
https://casinoextreme.eu/terms-and-conditions
7.11. Bonus Collusion
a. The casino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion, syndication or fraud during your use of the casino platform, website and/or systems. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:
b. Collusion: The joint effort of two or more individuals to gain an unfair advantage over the software and other players via pooling of funds to achieve unnatural increase of available bankroll through multiple bonus awards (similarly to multi-accounting) to benefit/take advantage from game engine design. This is usually done at a casino in order to increase the total number of deposit bonuses awarded, thereby unnaturally maximizing probability of achieving a large winning slot pay-out (for example: slot bonus round) while ensuring that the pay-out of such an event is awarded to one of the colluding members, effectively detracting from the winning potential of any other players using the casino.
c. Syndication: We become aware that you are a member and/or form part of a syndicate, club or group where players receive advantage play strategies in order to create positive expectancy scenarios through the acquisition of promotional offers.
For the player: Please send an email to pitboss@casinoextreme.eu with your crypto address in order to we refund your deposit.
Please let us know if there's anything else we can assist you with.
Kind Regards
George Moore
Casino Extreme Management
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