Hej Stupido,
Mange tak for din klage, og jeg er virkelig ked af at høre om dit problem med Casino Hermes. Tillad mig at stille dig et par spørgsmål mere, før vi går videre.
Kan du rådgive, siden hvornår er din konto fuldt verificeret? Hvornår har du sidst talt med casinoet, og hvad handlede det om? Hvilke andre betalingsmetoder tilbyder casinoet at bruge?
Bemærk venligst, at kasinoet til enhver tid kan ændre tilgængeligheden af betalingsmetoder, og at spilleren skal bruge den, som casinoet tilbyder.
Ser frem til dit svar.
Med venlig hilsen
Nick
Hello Stupido,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Hermes. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? When was the last time you spoke to the casino and what was it about? What other payment methods does the casino offer to use?
Please note that the casino may change the availability of payment methods any time and the player has to use the one provided by the casino
Looking forward to your answer.
Regards,
Nick
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