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Good evening, I made a withdrawal of 500 euros today and every day I need to make a 500-euro withdrawal to reach the total amount of 1500. I haven't verified my account since it hasn't been requested from me. It takes 3 days to approve the withdrawal and another 5 for the funds to appear in my account. Isn't that too many days?

καλησπερα σας εκανα αναληψη 500 ευρω σημερα και καθε μερα πρεπει να κανω απο μια τον 500 ευρω για να φτασω στο ποσο τον 1500 δεν εχω ταυτοποιησει τον λογαριασμο μου απο την στιγμη που δεν μου εχει ζητηθει 3 ημερες για να εγκρινουν την αναληψη και αλλες 5 και να εμφανιστουν στον λογαριασμο μου. Δεν ειναι αρκετες ημερες?

Hello mariospolyzos8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Infinity. Please allow me to ask you a few more question before we would move forward.

• Could you please advise how many withdrawals did you process so far?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

so far I have made a request for withdrawal for 500 euros today I will make another one. I spoke yesterday and no, it was not with bonuses

μεχρι στιγμης εχω κανει αιτηση για αναληψη για 500 ευρω σημερα θα κανω αλλη μια. χθες μιλησα και οχι δεν ηταν με μπονους

Hello Mariospolyzos8,

As mentioned earlier, all withdrawals can take up to 14 days to process. Could you please let us know how much you have received so far and how many withdrawals are still pending?

Looking forward to your response.

Best regards,

Nick

Dear mariospolyzos8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.