Kære alle,
Vi håber du har det godt.
Vi vil gerne informere dig om, at vi behandler denne spillers anmodning som en prioritet. Vi vil gerne understrege, at spilleren burde have vidst, hvorfor hans konto blev lukket, da han bad os lukke hans konto på grund af ludomani, men det præciserede han ikke her, kun at "kontoen simpelthen var lukket". Desværre fejlede vores system, og spilleren blev ikke lukket af en eller anden grund, men fortsatte med at foretage indskud og spille på vores casino. Så snart vi bemærkede, at der var noget galt, blev kontoen straks lukket. Den 1. marts anmodede vores team om spillerens personlige bankoplysninger for manuelt at hæve alle de brugte midler, men vi var ikke tilfredse med dataene, da vi ikke var i stand til at udbetale pengene til Revolut. Derefter bad vi den 5. marts om at give data fra en tysk bank til at overføre penge. Den 6. marts blev dataene modtaget med succes, og vores team kontrollerede dem for at undgå fejl ved overførsel af et stort beløb. Som følge heraf er midlerne i dag udbetalt, og overførslen kan tage 5 til 7 hverdage.
Vi er meget kede af at udsætte spilleren for dette. Håber på din forståelse.
Bedste ønsker,
Infinity Casino Repræsentant
Dear all,
We hope you are doing well.
We would like to inform you that we are processing this player's request as a matter of priority. We would like to emphasize that the player should have known why his account was closed, as he asked us to close his account due to gambling addiction, but he did not specify this here, only that "the account was simply closed". Unfortunately, our system malfunctioned and the player was not closed for some reason, but continued to make deposits and play at our casino. As soon as we noticed that something was wrong, the account was immediately closed. On March 1, our team requested the player's personal bank details to manually withdraw all the funds spent, but we were not satisfied with the data, as we were unable to pay out the funds to Revolut. After that, on March 5, we asked to provide the data of a German bank to transfer funds. On March 6, the data was successfully received, and our team checked it to avoid mistakes when transferring a large amount of money. As a result, as of today, the funds have been paid out, the transfer may take 5 to 7 business days.
We are very sorry to put the player through this. Hope for your understanding.
Best wishes,
Infinity Casino Representive
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