Jeg har spillet i det intense kasino, indtil jeg tjekkede, hvad deres søstersider er, for at blive chokeret over, at jeg var et selvudelukket medlem af få af dem.
Jeg kontaktede casino intense, og dette er, hvad jeg har skrevet.
(Ved at tjekke listen over dine søstersider fandt jeg ud af, at jeg er selvudelukket fra nogle af dem med hasardspilsproblemer.
Hvorfor lod du mig registrere uden at blokere mig, og selv du har kontaktet starten af registreringen for at indbetale, og agenten spurgte mig, hvilken slags bonusser jeg kan lide, for at de kan tilbyde mig at spille mere.
Jeg vil gerne indgive en formel klage for alle mine indbetalinger og vil gøre alt det nødvendige for ikke at lade andre mennesker falde i din fælde, selv udelukket.)
for at blive overrasket med deres svar, at det er normalt at sende bonusser og kampagner, selvom du nævnte selvudelukkelsen, så det er en klar tilståelse, at de frister selvudelukkede personer med kampagner til at indbetale?men når det kommer til tilbagetrækning en vinder vil chokere dig med en blok.
dette er deres svar til mig:
(hej Mouna
Jeg har tjekket din konto, og du er registreret her siden 2020, kontoen blev nu lukket som på din anmodning for et par dage siden, det er normalt at modtage fordele og kampagner, fordi dette er et online casino, og vi tilbyder kampagner
vi beklager, at din oplevelse hos os ikke var god
Med venlig hilsen
kasino intens
Konto).
Jeg anmoder om en fuld refusion til alle mine indskud hos dem, da de gjorde et brud, og de står ved det.
I have been playing in the casino intense casino until I checked what are their sister sites to be shocked that I was a self excluded member of few of them.
I contacted casino intense and this is what I have written.
(Upon checking the list of your sister sites I found out that I’m self excluded of some of them with gambling issues.
Why did you let me register without blocking me and even you have been contacting the start of the registration to deposit and the agent asking me what kind of bonuses I like for them to offer me to just male me play more.
I would like to file a formal complaint for all my deposits and will do all the necessary to not let other people fall into your trap even self excluded.)
to be surprised with their reply that it is normal to send bonuses and promotions even though You mentioned the self exclusion,so it is a clear confession that they do tempt self excluded people with promotions to deposit?but then when it comes to the withdrawal of a winning will shock you with a block.
this is their reply to me:
(hello Mouna
i have checked your account and you are registered here since 2020 , the account now was closed as per your request few days ago , it is normal to receive benefits and promotions because this is an online casino and we do offer promotions
we are sorry that your experience with us was not good
best regards
casino intense
Account).
I do request a full refund to all my deposits with them as they did a breach and they are standing by it.
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