Hej,
Som vi sagde før, kontaktede spilleren os for at genåbne sin konto, og vi var meget glade for at behage ham.
På det tidspunkt blev vores support og spilleren enige om at lukke tvisten for at genåbne sin konto. Det er derfor, vi bad dig, Casino Guru, om at løse det, som det så ud til at være under kontrol.
I mellemtiden kom spilleren ofte på chat for at bede om bonus, som vores supportteam gav ham. Men hver gang han blev spurgt om tvisten, løsningen af den eller løsninger til at løse den, forlod spilleren chatten. Vi forsøgte at kontakte ham via telefon og e-mail, og vi nåede ham stadig indtil denne dag.
Vi forstår ulejligheden, og vi var klar til at handle i god tro for at finde en løsning for denne spiller.
Desværre fik vi ikke denne chance, da spilleren åbenbart ikke går i vejen for os.
Vi er meget kede af denne situation, men vi ser virkelig gerne, at denne tvist bliver løst.
Tak for forståelsen.
Bedst,
Hello,
As we said before, the player contacted us to reopen his account and we were very happy to please him.
At that time, our support and the player agreed on closing the dispute in order to reopen his account. That's why we asked you, Casino Guru, to resolve it as it seemed to be under control.
Meanwhile, the player was frequently coming on chat in order to ask bonus, that our support team gave him. However, any time he was asked about the dispute, resolution of it, or solutions to resolve it, the player was leaving the chat. We tried to contact him by phone and email, and we still did reach him until this day.
We understand the inconvenience and we were ready to act in good faith in order to find a solution for this player.
Unfortunately, we weren't given this chance as the player is obviously not going in our way.
We are very sorry for this situation but we would really like this dispute to be solved.
Thanks for understanding.
Best,
Automatisk oversættelse:
