The player from Japan had his winnings confiscated by an online casino due to allegations of opposite betting in live baccarat. He had demanded a full refund of his winnings. We had engaged in a conversation with the player and the casino to better understand the issue. After a thorough review of the case and discussions with the casino, it had been determined that the player's bonus funds were confiscated in error. The casino had restored the bonus funds to the player's account. However, the player had expressed concerns about further complications with the casino and had requested our assistance until the bonus was cleared and the funds were transferred to his wallet. We had kept the complaint open and continued to mediate between the player and the casino. After a while, the player confirmed that he had received the funds. We then had marked the complaint as 'resolved'.
Spilleren fra Japan fik konfiskeret sine gevinster af et online casino på grund af påstande om modsat væddemål i live baccarat. Han havde krævet fuld tilbagebetaling af sine gevinster. Vi havde indledt en samtale med spilleren og kasinoet for bedre at forstå problemet. Efter en grundig gennemgang af sagen og drøftelser med casinoet var det blevet fastslået, at spillerens bonusmidler ved en fejl var konfiskeret. Kasinoet havde gendannet bonusmidlerne til spillerens konto. Spilleren havde dog udtrykt bekymring over yderligere komplikationer med kasinoet og havde anmodet om vores assistance, indtil bonussen var blevet clearet, og pengene blev overført til hans tegnebog. Vi havde holdt klagen åben og fortsatte med at mægle mellem spilleren og kasinoet. Efter et stykke tid bekræftede spilleren, at han havde modtaget midlerne. Vi havde derefter markeret klagen som 'løst'.
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