Jeg indsatte $50,00 og anvendte ingen bonus på min indbetaling. Jeg var heldig og vandt $545,91. Jeg anmodede om en hævning på $500,00 og sendte alle mine ID-bekræftelsesdokumenter via e-mail.
Jeg kontaktede kundeservice via live chat for at se, om de blev modtaget. Hun fortæller mig, at der er en anden konto fra min adresse, som jeg ikke var klar over, og agenten, Czarina, fortæller mig, at jeg skal annullere min anmodning om udbetaling af 500,00 USD og hæve hele min saldo, 545,91 USD, fordi jeg skulle bruge den oprindelige konto til at spille i kasinoet.
Så jeg foretog en udbetalingsanmodning på 545,91 $, hvilket tog min konto til 0 $-saldo. Nu er kontoen låst eller lukket, og der er ingen mulighed for at kontrollere min udbetalingsanmodning. Hele min chathistorik var også væk, hvor Czarina forsikrede mig om, at jeg ville modtage mine penge.
Hjælp venligst. Tak.
I deposited $50.00 and did not apply any bonus to my deposit. I got lucky and won $545.91. I requested a withdrawal of $500.00 and emailed all my ID Verification documents.
I contacted customer service thru live chat to see if they were received. She tells me that there is another account from my address, which I was unaware of, and the agent, Czarina, tells me to cancel my $500.00 withdrawal request and to withdraw my whole balance, $545.91 because I would have to use the original account to play in the casino.
So, I did a withdrawal request for $545.91 which took my account to $0 balance. Now the account is locked or closed and no way to check my withdrawal request. All of my chat history was also gone, in which Czarina assured me that I would receive my money.
Please help. Thank you.
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