Hilsen alle,
Jeg beklager forsinkelsen.
Tak, Casinoin Team, for din e-mail og de yderligere oplysninger.
Kære Vaggelis,
Din forklaring ændrede sig, og den sidste version giver ikke mening.
Først var det en bærbar computer, så var det en tablet. Du påstod, at du kontaktede casinoets kundesupport, så nævnte du, at det skulle være i din vens chat.
I mellemtiden så jeg en kommunikation mellem din ven og en live chat-repræsentant. Jeg kan se, at der kun var et teoretisk spørgsmål om at bruge en vens enhed og tage en bonus, og så et spørgsmål om konsekvenserne. Kasinoet anbefalede det ikke, men kendte ikke omstændighederne. Din ven spurgte om det, som om det allerede var sket, men det var ikke gjort endnu. Dette blev sendt fra din vens konto, og før indbetalingen blev foretaget.
Derfor vil jeg gerne stille dig et par spørgsmål for at afklare situationen.
Kan du venligst på en eller anden måde rationelt forklare os, hvad der virkelig skete? Hvad var det egentlige formål med at kontakte kasinoet?
Hvilke spil spillede du, og hvilken bonus brugte du? Brugte din ven også den samme bonus?
Du nævnte, at casinoet blokerede/lukkede din konto, fordi du brugte en anden IP - kan du venligst sende mig en meddelelse, hvor casinoet informerede dig om dette?
De mulige måder at dele de nødvendige data og detaljer på var allerede nævnt ovenfor.
Ser frem til at høre fra dig.
Greetings all,
I am sorry for the delay.
Thank you, Casinoin Team, for your email and the additional details provided.
Dear Vaggelis,
Your explanation changed, and the last version does not make sense.
First, it was a laptop, then it was a tablet. You claimed that you contacted the casino's Customer Support, then you mentioned that it should be in your friend's chat.
In the meantime, I saw a communication between your friend and a live chat representative. I see that only a theoretical question about using a friend's device and taking a bonus was there, and then a question about the consequences. The casino did not recommend it but did not know the circumstances. Your friend asked about it as if it had already happened, but it had not been done yet. This was sent from your friend's account, and before the deposit was made.
Therefore, I would like to ask you a few questions to clarify the situation.
Could you please somehow rationally explain to us what really happened? What was the real purpose of contacting the casino?
What games did you play, and what bonus did you use? Did your friend also use the same bonus?
You mentioned that the casino blocked/closed your account because you used another IP - can you please send me a communication where the casino informed you about this?
The possible ways of sharing the necessary data and details were already stated above.
Looking forward to hearing from you.
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