The player from Greece had attempted to withdraw a total of 1500 euros, but the money was never received even though it had been removed from the account. The casino had vaguely mentioned account verification as a reason. Despite multiple attempts to confirm his card, the issue had remained unresolved for over a month. We had asked the player to provide additional information including his deposit, bonus, and betting history, as well as the communication history with the casino. However, due to the player's failure to respond with the requested information, we couldn't investigate the issue further and had to reject the complaint.
Spilleren fra Grækenland havde forsøgt at hæve i alt 1500 euro, men pengene blev aldrig modtaget, selvom de var blevet fjernet fra kontoen. Kasinoet havde vagt nævnt kontobekræftelse som en grund. På trods af flere forsøg på at bekræfte hans kort, var problemet forblevet uløst i over en måned. Vi havde bedt spilleren om at give yderligere oplysninger, herunder hans indbetalings-, bonus- og væddemålshistorik, samt kommunikationshistorikken med casinoet. Men på grund af spillerens manglende svar med de anmodede oplysninger, kunne vi ikke undersøge problemet nærmere og måtte afvise klagen.
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