Hej veermj1212,
Mange tak for din klage, og jeg er virkelig ked af at høre om dit problem med Casinoly. Tillad mig at stille dig et par spørgsmål mere, før vi går videre.
Kan du oplyse, om din konto allerede er verificeret, og hvis ja, siden hvornår præcist? Hvilken metode brugte du til indbetaling, og hvilken vil du bruge til at hæve? Hvornår har du sidst talt med kasinoet, og hvad handlede det om?
Baseret på det angivne skærmbillede, skal du indbetale, før du hæver saldoen med den valgte betalingsmetode. Husk også, at hvis du indbetaler med en metode, betyder det ikke automatisk, at du også kan bruge den til at hæve.
Ser frem til dit svar.
Med venlig hilsen
Nick
Hello veermj1212,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Which method did you use for deposit and which one do you want to use to withdraw? When was the last time you spoke to the casino and what was it about?
Based on the screenshot provided, you have to deposit prior to withdrawing balance with the chosen payment method. Also please keep in mind that if you deposit with a method, it doesn't automatically mean that you can use it to withdraw too.
Looking forward to your answer.
Regards,
Nick
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