Ledelsen på denne casino-franchise gjorde noget ved mig, der var helt foragtligt. Jeg har ikke spillet her i ret lang tid, kun på grund af noget, som dette casino (eller deres processor) gjorde og derefter vendte om og bebrejdede mig for det. Den type spiller, som jeg er, lukker jeg med jævne mellemrum ned, tager højde for nedkølingstider. Nå, der var en gang, i en af de nedkølingsperioder, hvor jeg havde lukket casinokontoen ned, at kasinoets processor forsøgte at debitere min bank et duplikatgebyr, som de allerede havde opkrævet flere måneder tidligere. Nå, da jeg kontaktede kundeservice om det, blev jeg instrueret i, at der ikke var noget, de kunne gøre ved det. Og kundeservicemedarbejderen sagde, efter at han havde spurgt deres kasserer, og at instruktionerne var til mig at bestride gebyret, fordi det var en fejl begået af deres processor, der havde påvirket mange hundrede kunder på tværs af realtids gaming fodaftryk. Så jeg gjorde bare det som instrueret. Nå, da jeg gik for at genåbne min konto, fik jeg at vide af deres manager, at jeg ikke kunne genåbne min konto, fordi jeg havde en tilbagebetaling ... til trods for, at jeg havde foretaget tusindvis af dollars i indskud i årevis på tværs af alle deres mærker uden problemer, og beløb, der havde problemet på grund af deres processorfejl, var groft sagt kun omkring $35 til $75. Da jeg forklarede ham, at dette var en fejl fra deres processor (SOM DE VAR bevidst om), og deres kundeservicemedarbejder instruerede mig i at gøre som jeg gjorde, og at jeg kun fulgte casinokundeserviceinstruktionerne, sagde han blot, at beslutningen var truffet og afbrød opkaldet. Og så lukkede jeg alle mine casinokonti på tværs af alle deres søstermærker. Helt afskyelig opførsel og den dag i dag kan jeg stadig ikke logge på!
The management at this casino franchise did something to me that was absolutely despicable. I haven't played here for quite a long time only because of something that this casino (or their processor) did and then turned around and blamed me for it. The type of player that I am I periodically shut down accounts for cool down times. Well, there was one time in which, during one of those cool down periods where I had shut the casino account down that the casino's processor tried to charge my bank a duplicate charge that they had already charged several months prior. Well when I contacted customer service about it I was instructed that there was nothing that they could do about it. And the customer service rep said after he inquired with their cashier and that the instructions were for me to dispute the charge because it was a mistake made by their processor that had affected many hundreds of customers across the real-time gaming footprint. So I did just that as instructed. Well when I went to reopen my account I was told by their manager that I could not reopen my account because I had a charge back ...notwithstanding I had made thousands of dollars of deposits for years across all of their brands without issue and the amount that had the issue due to their processor mistake was roughly only about $35 to $75. When I explained to him that this was a mistake of their processor (THAT THEY WERE AWARE OF) and their customer service agent instructed me to do as I did and that I was only following the casino customer service instructions he simply said the decision was made and disconnected the call. And then did close all of my casino accounts across all of their sister brands. Absolutely despicable behavior and to this day I still cannot log in!
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