Casinorex - Spilleren kæmper for at verificere.

I signed up at the casino and wanted to make a withdrawal. I submitted all documents.

Then I had to verify my cell phone number via support (chat). During the chat, the employee simply left the chat and didn't answer again. After 9 minutes of waiting in vain I also left the chat. Then I tried to use the chat again and again it was not possible for me to contact them. So I can't verify my number.

Ich habe mich beim Casino angemeldet und wollte eine Auszahlung vornehmen. Ich alle Dokumente eingereicht.

Dann musste ich über den Support (Chat) meine Handynummer verifizieren. Während des Chats verließ der Mitarbeiter einfach den Chat und meldete sich nicht mehr. Nach 9 Minuten vergeblichen Wartens habe ich den Chat auch verlassen. Dann habe ich nochmal versucht den Chat zu nutzen und wieder war es mir nicht möglich Kontakt aufzunehmen. Ich kann somit meine Nummer nicht verifizieren.

Hello Klaus91,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Casinorex. Allow me to ask you a few more question before we would move forward.

Could you please advise when exactly this chat happen? Did you try to contact the casino since then by any other way like e-mail, i.e? What is currently happening when you try to open the chat box?

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Dear Klaus91,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.