Jeg plejede at være en almindelig spiller på dette casino, udbetalinger blev normalt behandlet hurtigt på mindre end 24 timer.
den sidste indbetaling, jeg lavede, var på 80$, og fra kasinoets slutning var der en forsinkelse, det var jeg okay med, og mens jeg ventede, besluttede jeg at spille et andet sted.
den næste dag besluttede jeg mig for ikke at spille og tage min penge tilbage og bemærkede, at min udbetaling blev annulleret.
Jeg åbnede en samtale med kundeservice for at undersøge, hvorfor mine egne penge uden bonusser blev opbevaret af kasinoet, og de sagde, at det er obligatorisk for at satse det indsatte beløb, under argumentet om, at de ikke fungerer som en bank og for at undgå hvidvaskning af penge de har ret til at beholde mine penge.
I used to be a regular player on this casino, withdrawal usually were processed fast in less than 24 hours.
the last deposit I made was of 80$ and from the casino end was a delay, I was okay with that, and while I was waiting I decided to play elsewhere.
the next day I decided to no play and take my fund back and noticed that my withdrawal was canceled.
I opened a conversation with customer service to investigate why my own money with no bonuses was kept by the casino and they said that is mandatory to wager the amount deposited, under the argument that they don't operate as a bank and to avoid money laundering they have the right to hold my money.
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