Kære Monkees12,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at sikre, at jeg forstår din situation fuldstændigt.
Kan du fortælle, hvor længe du har haft problemer med din casinokonto? Fra de skærmbilleder, du sendte os, ser det ud til, at din udbetaling blev afvist tilbage i august, og du foretog to indbetalinger, der har været i gang siden sidste september og november.
Hvornår har du sidst kommunikeret med kundesupport? Har du prøvet at kontakte dem via e-mail?
Har du tidligere foretaget succesfulde udbetalinger fra dette casino?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse denne sag så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen
Veronika
Dear Monkees12,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise how long have you been having issues with your casino account? From the screenshots you sent us, it seems that your withdrawal was rejected back in August, and you made two deposits that have been in progress since last September and November.
When was the last time you communicated with customer support? Have you tried reaching them via email?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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