Hej, er 13,
Jeg er ked af at høre om dine problemer. Jeg vil kontakte casinoet og gøre mit bedste for at løse problemet så hurtigt som muligt. I mellemtiden, kan du venligst give mig oplysningerne, hvis din sidste indbetaling blev refunderet, hvor meget det var, og hvad er det nøjagtige omstridte beløb? Du satte det op til 740 USDT, men nævnte 600 i dit indlæg (gevinster?), mens casinoet informerede dig om, at indbetalingsmidlerne ville blive refunderet.
Nu vil jeg gerne invitere casinorepræsentanten til at deltage i denne samtale og deltage i løsningen af denne klage.
Kære ChillBet Casino team ,
Kan du give os en mere detaljeret forklaring på spillerens situation? Hvorfor er brugerens gevinster blevet konfiskeret, hvis han fik lov til at registrere, indbetale og spille?
Hvis vi taler om et brud på casinoets vilkår og betingelser, er casinoet så i stand til at underbygge sin beslutning med relevante beviser?
Send gerne de nødvendige beviser til min e-mailadresse ( branislav.b@casino.guru ).
På forhånd tak for at give oplysningerne.
Hello, is13,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, can you please provide me with the information if your last deposit was refunded, how much it was, and what is the exact disputed amount? You set it up for 740 USDT but mentioned 600 in your post (winnings?), while the casino informed you that the deposit funds would be refunded.
Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.
Dear ChillBet Casino team,
Could you please provide us with an explanation of the player's situation in more detail? Why have the user's winnings been confiscated if he was allowed to register, deposit, and play?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
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