Jeg plejede at foretage udbetalinger tidligere. Udbetalingerne var hurtige, for hurtige. Mest dagen efter med det samme.
Selvom jeg kontaktede dem via chat, ville de behandle tilbagetrækningen inden for en time, hvorfor jeg siger det med tungt hjerte, mens jeg skriver denne klage.
Udbetalingsstatussen er 'afventer', den er blevet godkendt, men venter på, at deres 'økonomiske afdeling' frigiver midlerne. Deres supportteam på chat siger, at de ikke kan gøre noget ved det.
- Selvfølgelig er dette bare diplomatisk sprogbrug, den egentlige årsag til alt dette er, at kasinoet ikke kan lide spillere, der er i profit.
Venligst, Kristina, inviter dem til at deltage i denne diskussion og tage fat på problemet.
I used to make withdrawals earlier. The withdrawals were fast, too fast. Mostly the next day immediately.
Even if I contacted them through chat, they would process the withdrawal within an hour, which is why I say it with a heavy heart as I write this complaint.
The withdrawal status is 'pending,' it’s been approved but is waiting for their 'financial department' to release the funds. Their support team on chat says they can't do anything about it.
- Of course, this is just diplomatic language, the real reason for all of this is that the casino doesn't like players who are in profit.
Please, Kristina, invite them to join this discussion and address the issue.
Redigeret
Automatisk oversættelse: