Kære Casino Guru og Cloudbet,
Det er nu 14 dage siden, jeg sendte en anmodning om fortrydelse, og jeg har ikke modtaget mine penge. Efter at have spillet casinospil, har jeg tidligere med succes hævet penge uden problemer, alt sammen inden for en rimelig tidsramme på 24 timer.
Men jeg har i øjeblikket en afventende hævning på $20001 USDT, der er blevet forsinket i over 14 dage. Denne forsinkelse giver mig stor bekymring, især da min konto allerede har gennemgået de nødvendige bekræftelsesprocesser.
For 14 dage siden modtog jeg en e-mail med følgende tekst:
"Vi skriver til dig angående verifikationstjek af dit seneste casinospil.
Hos Cloudbet stræber vi efter at levere en enestående oplevelse til alle vores spillere, der giver det bredeste udvalg af spil på casinoet, som du kan nyde.
Når spillere vinder, fejrer vi denne succes, men vi skal også sikre, at gevinsterne bliver verificeret.
Vi samarbejder med de bedste spiludbydere, som efter en stor gevinst meget hurtigt er i stand til at verificere, at gevinsten er beregnet og udbetalt korrekt.
Så snart spiludbyderen har bekræftet din gevinst, giver vi dig besked, så du kan hæve, når det passer dig."
Jeg googlede oplysningerne om, at det maksimalt tager op til 8 dage at verificere 50k+ gevinster, hvilket ikke er mit tilfælde (i mit tilfælde 7,5k), bemærk, at mit seneste gameplay bestod af to væddemål på baccarat, en tabt indsats og en vinder. I løbet af de sidste 14 dage har jeg kontaktet supportteamet flere gange, inklusive at sende en e-mail, men jeg har kun fået besked på at "vente". via chat og intet svar via e-mail. Dette vage svar har været dybt frustrerende og ubehjælpsomt. Det har taget 14 dage at gennemgå et enkelt baccarat-væddemål, hvilket er langt ud over enhver rimelig tidsramme for en så simpel verifikation.
Jeg kræver nu en øjeblikkelig løsning på dette spørgsmål.
Jeg har nydt at bruge Cloudbets tjenester tidligere, men denne oplevelse får mig alvorligt til at stille spørgsmålstegn ved integriteten og pålideligheden af din platform.
Løs venligst denne sag uden yderligere forsinkelse.
Dear Casino Guru and Cloudbet,
It has now been 14 days since I submitted a withdrawal request, and I have not received my funds. After playing casino games, I have successfully withdrawn funds in the past without any issues, all within a reasonable time frame of 24 hours.
However, I currently have a pending withdrawal of $20001 USDT that has been delayed for over 14 days. This delay is causing me significant concern, especially since my account has already gone through the necessary verification processes.
14 days ago, I received an email stating the following:
"We're writing to you regarding verification checks on your recent casino gameplay.
At Cloudbet, we strive to deliver an exceptional experience to all of our players, providing the widest variety of games on the casino for you to enjoy.
When players win, we celebrate this success, but we also have to ensure that the wins are verified.
We work with the best game providers, who after a large win are very quickly able to verify that the winnings are calculated and paid correctly.
As soon as the game provider has verified your win, we'll let you know so you can withdraw at your convenience."
I googled the info that maximum it takes up to 8 days to verify 50k+ wins which is not my case (in my case 7.5k), note that my recent gameplay consisted of two bets on baccarat, one lost bet, and one winning. Over the past 14 days, I have contacted support team multiple times, including sending an email, but I have only been told to "wait." via chat and no response via email. This vague response has been deeply frustrating and unhelpful. It has taken 14 days to review a single baccarat bet, which is far beyond any reasonable timeframe for such a simple verification.
I am now demanding an immediate resolution to this issue.
I have enjoyed using Cloudbet's services in the past, but this experience is seriously making me question the integrity and reliability of your platform.
Please resolve this matter without further delay.
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