Kære belencarolinalp,
Jeg har forsøgt at kontakte kasinoet gentagne gange, men uden held. Jeg er bange for, at der ikke er meget, der kan opnås uden samarbejde fra dens side. Jeg vil markere klagen som "uløst" i vores system. Jeg forstår, at dette ikke er en tilfredsstillende løsning på dit problem. Faldet i vurderingen forårsaget af uafklarede klager kan dog være med til at ændre kasinoets tilgang. Hvis casinoet beslutter sig for at reagere, vil vi genåbne klagen, og du vil blive underrettet via e-mail.
I situationer som denne er det typisk tilrådeligt for spillere at kontakte casinolicensmyndigheden, men mens Coinplay Casino er licenseret af Curaçao Gaming Control Board (GCB) , er det uheldigt, at de ikke behandler individuelle klager mod spiludbydere. Dette resulterer i meget begrænsede muligheder for at eskalere din klage.
Det kan stadig være det værd at indgive en klage til dem, da de nævnte dette:
Du er velkommen til at kontakte GCB via denne kontaktformular .
Jeg ville ønske, jeg kunne være til mere hjælp. Jeg kan kun anbefale dig at vælge casinoer ud fra deres anmeldelser og vurderinger i fremtiden og kun spille på højt vurderede casinoer for at undgå situationer som denne. Jeg beklager, at vi ikke kunne være til mere hjælp ved denne lejlighed.
Venlig hilsen,
Michal
Casino Guru
Dear belencarolinalp,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In situations like this, it is typically advisable for players to contact the casino licensing authority, however, while Coinplay Casino is licensed by the Curaçao Gaming Control Board (GCB), it is unfortunate that they do not address individual complaints against gaming providers. This results in very limited options for escalating your complaint.
It might still be worth it to submit a complaint to them as they mentioned this:
Feel free to contact the GCB via this contact form.
I wish I could be of more help. I can only recommend you choose casinos by their reviews and ratings in the future and only play in high-rated casinos to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
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