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I won some money and contacted support about how to withdraw it. They responded, and I followed the instructions, but the funds were not withdrawn. I waited for two days, and then my account was blocked. Is this how they deceive people into depositing money?

Я виграла кошти написала у підтримку як вивести вони відповіли все зробила кошти не вивели 2 дні чекала і заблокували це так дурять людей щоб вносили кошти?

Hello Alona95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coinplay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about - did they explain the reason for blocking your account?

Looking forward to your answer.

Regards,

Nick

Good afternoon, I deposited funds and took the bonus, played and won, then I asked support how to play to withdraw funds, they answered that you deposit 1000 UAH and withdraw funds, I did so and it took 2 days to process, I could log in, I wrote to support, they did not answer, then I cannot go at all I can't get to their site, so no one has answered what's wrong

Доброго дня я внесла кошти і взяла бонус зіграла виграла потім запитала підтримку як потрібно відіграти щоб вивести кошти вони відповіли що вносите 1000 грн і виводите кошти я так і зробила 2 дні була обробка я могла заходить писала в підтримку вони не відповідали потім взагалі не можу перейти на їхній сайт не пропускає мені так ніхто нічого не відповів що не так

Dear Alona95,

Have you tried contacting the casino through their email support? You do not need to be logged in to do so.

Could you also let me know when your account was first closed and whether you’ve received any explanation from the casino since then?

I look forward to your response.

Kind regards,

Nick

Good day, they opened my account, but the funds show a refusal to withdraw, I contacted support, they said pay 10% tax, then they will withdraw the funds, I started to ask what percentage, why are you not deducting from the amount of the winnings, they said because there are such rules, I asked where this is written in the rules, they they didn't answer well enough and blocked me everywhere on the e-mail I wrote, they also don't answer for 6 days

Доброго дня вони відкрили аккаунт мій але кошти показує відмова виведення я звязалась з підтримкою вони сказали сплатіть 10% податку потім вам виведуть кошти я почала запитувати який відсоток чому не відраховуєте з суми виграшу вони сказали тому що такі правила я запитала де таке в правилах прописано вони відповіли не досить гарно і заблокували мене скрізь на емейл писала теж не відповідають 6 день

Dear Alona95,

Would it be possible to forward your full deposit, betting and bonus history along with the communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to your answer.

Regards,

Nick

Dear Alona95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.