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Dear Herby,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.crazeplay.com/bonus-terms:

"Slot games Scrooge, Blood Suckers 1 & 2, Dead or Alive 1 & 2, Devil's Delight, Egyptian Heroes, Flowers, Jack Hammer 2, Super Nudge & Jackpot 6000, Lucky 8 Line, Mega Joker, Robin Hood: Shifting Riches, Secrets of Atlantis, Simsalabim, Fat Rabbit, Zombies, Gold Train, Castle Builder II, Fruit/Sweet/Aztec Bonanza, Break the Bank Again & Respin, The Falcon Huntress, Devils Delight, Mona Lisa Jewels, Aztec Treasures/Palace, Cops n Robbers, Black Widow, Neon Reels, Legacy Of Egypt, Sugarpop, Diamond Wild, Lil Devil, Royal Mint, King Maker, The Olympic Slots, Rise Of Merlin, Turn it Up, Turn your Fortune, Double Bonus Slots, Thunder Struck II, Speed Cash, Gemix, Tower Quest, The Best Witch, The Dog House, Street Magic, The True Sheriff, Robin Hood, WhoSpunIt, The Wish Master, Halloween Jack, Basic Instinct, Lucky Clover, Leprechaun, Gun Slinger, Wolf Moon Rising, Super Multitimes Progressive, Ultimate Super Reels, Cosmic Fortune, Jokerizer, Dark Joker Rizes, Gold Factory, Super Lucky Frog, Dr. Jekyll and Mr. Hyde, Bewitched, Super Lucky Reels, Rich Wilde and the Tome of Madness, Who wants to be a Millionaire Wild Frames, Pearls of India, Tahiti Gold, Hit it Big, Vikings go berzerk, Legend of the Nile, Three Musketeers, Lucky Dragons, Wild Swarm, Jumbo Joker, Golden Goal, Victorious, Eye of the Kraken, It Came From Venus, Dragon's Fire, Jungle Spirit, Mystery Joker, Joker Pro, Joker Strike, Mystery Joker 6000, Inferno/Fire Joker, 2 Million B.C., Table/Live casino games are excluded from all bonus promotions."

If you are aware of placing bets on restricted games while wagering your bonus, sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Herby,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.