Hej Pavel, i dag modtog jeg denne mail:
Kære Ramona,
Vi håber, at denne e-mail finder dig godt.
Vi sender denne e-mail til dig fra Crazeplay Player Protection Team.
Som en licenseret operatør er vi forpligtet til at udføre visse kontroller på alle spillerkonti for at sikre, at vi leverer et sikkert spillemiljø samt sikre, at hver af vores spillere nyder de højeste standarder sammen med sikkert og fair gameplay.
Vi har gennemgået din klage og vil gerne informere dig om, at vi har truffet beslutningen om at refundere dig i alt €320,00
Denne refusion vil blive foretaget, når du har fuldført bekræftelsesprocessen ved at sende os:
Kontoudtog
Det fulde navn og det fulde IBAN skal være synligt. Dette kontoudtog skal være forskelligt fra det, som ledningerne blev sendt i første omgang (ikke fra Santander Consumer Bank)
Brug venligst linket i den næste e-mail til at uploade dine dokumenter; sørge for, at de nødvendige oplysninger er tydeligt synlige for at undgå forsinkelser under verifikationen.
Skulle du have yderligere bekymringer, spørgsmål eller kommentarer, tøv ikke med at kontakte vores kundeserviceteam.
Med venlig hilsen
Spillerbeskyttelsesteamet.
Crazeplay Casino.
Beklager, jeg føler mig fuldstændig narret nu, hvad er meningen, du undgår betalingerne, der er virkelig ingen anden måde at se det på, angiveligt går det ikke til min bank, så vil jeg selvfølgelig give dig en alternativ mulighed, min fortjeneste 320 € på, at jeg allerede var verificeret til at overføre min datters konto eller til mit visa-kort, som jeg også brugte til betalinger i kasinoet, ellers ville de ikke have forsøgt at overføre pengene, hvilket min bank angiveligt nægtede, forsikrer min bank mig at dette ikke er sandt, og hvis jeg får sådanne mails nu, undskyld, jeg har stadig på fornemmelsen at betalingen bliver skulket, utroligt. Med venlig hilsen
RK*****
Hello Pavel, today I received this mail:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry, I feel totally fooled now, what's the point, you avoid the payments, there's really no other way to see it, supposedly it doesn't go to my bank, then of course I'll give you an alternative option, my profit 320 € on that I was already verified to transfer my daughter's account or to my visa card, which I also used for payments in the casino, otherwise they would not have tried to transfer the money, which my bank allegedly refused, my bank assures me that this is not true, and if I get such mails now, sorry, I still have the feeling that the payment is being shirked, unbelievable. best regards
RK*****
Hallo Pavel, heute habe ich diese Mail erhalten:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
Bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry ich fühle mich jetzt total verarscht,was soll das ,man drückt sich vor den Zahlungen, anders ist es echt nicht mehr zu sehen, angeblich geht es nicht an meine Bank, dann geb ich natürlich eine ausweich Möglichkeit ,mein Gewinn 320€ auf das Konto meiner Tochter zu überweisen oder auf meine visa Karte,die ich ja auch zu Zahlungen im Casino genutzt habe,verifiziert war ich ja schon,sonst hätten sie doch das Geld angeblich nicht versucht zu überweisen, was ja meine Bank angeblich abgelehnt hat,meine Bank versichert mir das dies nicht stimmt, und wenn ich jetzt solche Mails bekomme sorry da hab ich immer noch das gefühl das sich vor auszahlung gedrückt wird,unfassbar.liebe grüße
R.K*****
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