Kære spotnewventures,
Jeg har modtaget din e-mail. Jeg anerkender, at du har fremlagt alle tilgængelige beviser for betalingen fra din side; Desværre har der stadig ikke været nogen bekræftelse fra casinoets betalingsudbyder, der indikerer, at indbetalingen blev modtaget med succes på deres ende.
Kasinoteamet overvåger aktivt situationen; men på dette tidspunkt er der intet yderligere, der kan gøres fra hverken deres side eller vores side. Den bedste fremgangsmåde, jeg tænker på, er, at du kontakter din bank og starter en tilbagekaldelse af transaktionen. Som forklaret tidligere, ser det ud til, at betalingen sidder fast mellem pengeinstitutter, og kun din bank har bemyndigelse til at gribe ind og løse dette.
Selvom jeg oprigtigt ville ønske, at jeg kunne hjælpe yderligere, er det afgørende at forstå, at vi ikke er en finansiel myndighed og absolut ikke har nogen jurisdiktion over transaktioner mellem banker eller andre institutioner. Denne sag skal rettes direkte med din bank. Hvis du opdager, at din bank ikke er i stand til at løse dine bekymringer på tilfredsstillende vis, anbefaler jeg, at du indsender en formel klage til National Payments Corporation of India ( NPCI ) gennem deres Register a Complaint- portal.
Desværre er der ikke mere vi kan gøre, da dette spørgsmål falder helt uden for vores kompetenceområde. Jeg håber, du kan forstå begrænsningerne af vores rolle i denne sag.
Når alt dette er sagt, er vi desværre ikke i stand til at forfølge din sag yderligere. Lad mig venligst vide, hvis jeg kan hjælpe dig med andet.
Dear spotnewventures,
I have received your email. I acknowledge that you have provided all available evidence you could of the payment from your side; sadly, there has still been no confirmation from the casino’s payment provider indicating that the deposit was successfully received on their end.
The casino team is actively monitoring the situation; however, at this point, there is nothing further that can be done from either their side or ours. The best course of action that comes to my mind is for you to contact your bank and initiate a recall of the transaction. As explained earlier, it appears that the payment is stuck between financial institutions, and only your bank has the authority to intervene and resolve this.
While I sincerely wish I could assist further, it is crucial to understand that we are not a financial authority and have absolutely no jurisdiction over transactions between banks or other institutions. This matter must be addressed directly with your bank. If you find that your bank is unable to address your concerns satisfactorily, I recommend submitting a formal complaint to the National Payments Corporation of India (NPCI) through their Register a Complaint portal.
Unfortunately, there is nothing more we can do, as this issue falls entirely outside our scope of authority. I hope you can understand the limitations of our role in this matter.
With all this being said, regrettably, we are not able to further pursue your case. Please let me know if I can assist you with anything else.
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