Crocoslots Casino - Spillerens tilbagetrækning forsinket på grund af KYC-problemer.

I have sent more than enough proof of payment and they are not accepting, they obviously make it hRd to pass kyc so players just blow thru there funds out of frustration or the urge to play, they should be given negative points for this and I hope players stay away for.this purpose. I know I will be closing my account after I am paid. I am attaching all the info I have sent in. I deposited thru eyransfer using gigadat and the first attachment is proof of payment thru them that at least 15 other casinos accepted no issues.

Hello jimpritchard1940,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crocoslots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear jimpritchard1940,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.