Jeg har et problem med et kasino, crypto-games.io , siden næsten et år tilbage.
Det hele startede med en masse tab og følelsen af, at jeg begyndte at miste kontrollen over mit spil den 11. marts 2024, så jeg sendte dem en e-mail for at lukke min konto på grund af et spilproblem. Min konto blev aldrig lukket, og jeg fik lov til at fortsætte med at spille og indbetale tusindvis af dollars.
Dette fortsatte, indtil jeg en dag prøvede at få den lukket igen, så jeg kontaktede dem i chatten den 3. oktober 2024, at jeg ønskede, at min konto skulle være permanent lukket på grund af et hasardspil, og jeg blev anbefalet at indstille en selvudelukkelse.
Jeg prøvede, men var ikke i stand til at indstille dette selv, så jeg sendte en anmodning via e-mail og sagde, at jeg har et spilproblem og skal være permanent lukket.
Herefter var det helt stille, og jeg fik intet svar i ugevis, og min konto forbliver åben og får lov til at indbetale. Mens jeg prøvede at få lukket min konto, mistede jeg en anden 1300TRX samt 1300XRP lige siden min sidste anmodning i oktober.
Jeg forsøgte at finde en licensudsteder eller en spillekommission til at indgive en klage, da de ikke foretog sig handlinger mod mine udtalelser i både chats og e-mail. JA, de rådgav, hvordan jeg skulle være i stand til at udelukke mig selv, og NEJ, det virkede ikke, så jeg kontaktede dem igen, og igen og igen..
Men jeg tror, at du som et seriøst gamblingfirma ønsker, at spillere skal føle sig trygge og sikre, ikke presse dem til at spille mere og tilføje bonusser til deres konto, når de fremsætter en sådan anmodning, nej? De deaktiverede ikke engang indbetalingsfunktionen?
Jeg har forsøgt at få hjælp via Askgamblers, men de har lige lukket forummet, efter at de sagde, at de rådede mig til, hvordan jeg selv udelukker mig selv, men de gik glip af hele pointen med min anmodning om, at jeg oplyste spilproblemet flere gange både via mail og chat og stadig fik lov til at indbetale og spille en kæmpe anonymt penge væk.
Jeg har et screenshot af bevis for, at der er foretaget indbetalinger efter denne anmodning, af chatlog fra udbyder, der viser dato og brugernavn for min sidste anmodning og af min anmodning via e-mail, der viser dato og erklæring for både 11. marts 2024 og 3. oktober 2024, af min transaktionshistorik på casino.
Venligst hjælp mig, jeg har virkelig brug for disse penge, og hvis det er muligt, så lad være med at skrive mit navn på dit forum, hvis jeg skal tage mit brugernavn på casino: jarcir
Jeg vil have en fuld refusion af hver indbetaling, der er blevet foretaget på min konto efter min første anmodning om at blive lukket permanent den 11. oktober 2024. Og hvis du ikke er i stand til at hjælpe mig, bedes du fortælle mig, hvordan jeg kan fortsætte for at få mine penge tilbage.
I have a problem with a casino, crypto-games.io, since almost a year back.
It all started with a lot of losses and feeling that i started to lose control of my gambling in 11th of march 2024, so i sent them a email to close my account due to gambling issue. My account was never closed and i was allowed to keep gambling and deposit thousands of dollars.
This kept on going until one day were i tried to have it closed once again so i contacted them in chat 3rd of october 2024, that i wanted my account to be permanent closed due to gambling issue and was advised to set a self exclusion.
I tried but was not able to set this myself so i sent a request by email and stated that i have a gambling issue and must be permanently closed.
After this, it was completely silent and i got no response for weeks and my account remaines opened and allowed to deposit. While I was trying to get my account closed I lost another 1300TRX aswell as 1300XRP just since my last reques in october.
I tried to find a license issuer or a gambling comission to filé a complaint as they did not take actions against my statements mad in both chats and email. YES, they did advise how i should be able to self exclude, and NO, it did not work so i contacted them again, and again and again..
However i think, as a seriös gambling company, you want players to feel safe and secure, not push them to play more and add bonuses to their account when they make such a request no? They didnt even disable the deposit function?
I have tried to get help via Askgamblers but they just closed the forum after they Said they advised me how to self exclude, but they missed the whole Point of my request that i stated gambling issue several times both by mail and chat and was still allowed to deposit and gamble a huge anonymt of money away.
I have screenshot of proving that deposits have been made after this requests been made, of chat log from provider showing date and username for my last request and of my request via email showing date and statement for both 11th of march 2024 and 3rd of october 2024, of my transaction history on casino.
Please help me, i really really need this money and if possible, do not post my name on your forum im, If must take my username on casino : jarcir
I want a full refund of every deposit that has been made to my account after my first request to be permanently closed 11th of october 2024. And If you are not able to assist me, please advise me how i can proceed to get my funds back.
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