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I paid at 15:06 on 06/12/2021 and nothing has come in yet

Ho versato alle ore 15:06 del giorno 06/12/2021 e non mi e ancora entrato niente

Dear Jawhar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Jawhar,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The deposit L they accepted after 1 day but another negative thing the game itself did not make me withdraw money won telling me that the money I withdrew was the bonus but it is not true because I was told to make a 2000 euro deposit for unlock a real money. From 460 taken they accepted 100 site crap

Il deposito L hanno accettato dopo 1 giorno però un altra cosa negativa il gioco stesso non mi ha fatto prelevare soldi vinti dicendomi che i soldi che ho prelevato erano del bonus ma non è vero perché mi è stato detto di fare un regiro di 2000 euro per sbloccare un soldi reali. Da 460 prelevati ne hanno accettato 100 cagata di sito

I'm happy to hear that the deposit has been successfully credited.

Have you activated any bonus when placing your last deposit, please?

Dear Jawhar,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.