Kære Tomas og Noamenbachar,
God mandag og håber alle er kommet godt i gang med ugen.
Vi har gennemgået logfilerne, og årsagen til at forsøge at få pengene tilbage var ikke på grund af cracks eller en afhængighed, der ikke blev nævnt.
Den første ting at nævne er, at vi ikke har adgang til Crucks.
For det andet var grunden til, at han forsøgte at få pengene tilbage, fordi han spillede på et tilfældigt upålideligt casino ved navn Rise of bets, der blokerede hans gevinster på 45.000 euro, så han forsøger at få penge, som han tabte i andre kasinoer, tilbage.
Vi har billedbeviser på alle disse samtaler.
"Jeg vil bare gøre en skærm fra at tabe på dette kasino. Et andet kasino blokerede min konto med 45k på den. Og sige, at vi betaler dit tabende tilbage. Jeg har en advokat, så jeg vil have alle mine penge tilbage fra hvert kasino. "
Der var aldrig en diskussion om nogen afhængighed, og dette var grunden til, at han anmoder om en refusion.
Med hensyn til blokeringen, ja, vi fortsatte med at blokere den konto, som han forsøgte at genåbne og fortsætte med at spille, fordi han ved, at dette casino er fuldstændig sikkert. Grunden til, at vi blokerede hans konto, skyldtes ikke ludomani, fordi han aldrig nævnte det, men det skyldtes truslerne om at forsøge at få pengene tilbage.
Noamen har trukket 3500 euro øjeblikkeligt fra dette casino uden yderligere kyc og med 0 ventetid. Vores hævninger er helt øjeblikkelige, i det øjeblik du klikker på knappen, er pengene på vej til din bank.
Håber denne udbyder giver lidt indsigt i sagen.
Med venlig hilsen,
Del Oro Casino
Dear Tomas and Noamenbachar,
Happy monday and hope everyone is having a start to the week.
We have gone through the logs and the reason for trying to get the money back was not due to crucks or any addiction that was not mentioned.
First thing to mention is that we don't have access to Crucks.
Secondly, the reason that he is trying to get the money back was because he played on some random unreliable casino named Rise of bets that blocked his winnings of 45,000 euros so he is trying to get money that he lost in other casinos back.
We have picture evidence of all these conversations.
"I just want to make a screen from losing on this casino. A other casino blocked my account with 45k on it. And say we pay your losing back. I have a lawyer so I want all my money of losing back from every casino. "
There was never a discussion of any addiction and this was the reason that he is requesting a refund.
As for the blocking, yes we did proceed with blocking of the account which he tried to reopen and continue to play because he knows that this casino is completely safe. The reason we blocked his account was not due to gambling addiction because he never mentioned it but it was due to the threats of trying to get the money back.
Noamen has withdrawn 3500 euros instantly from this casino with no additional kyc and with 0 wait time. Our withdrawals are completely instant, the moment you click the button the money is in route to your bank.
Hope this providers some insight on the case.
Kind regards,
Del Oro Casino
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