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Hi I would like a refund of 50 euros because while I was playing the slots were blocked and all the bets I made were all to lose.And this site is illegal in Italy let me know if not I am forced to go to legal

Salve vorrei il rimborso di 50 euro perché mentre giocavo le slot si bloccavano e tutte le puntate che facevo erono tutte a perdere .E questo sito e illegale in Italia fatemi sapere se no sono costretto a recarmi in legale

Dear Anthony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Anthony,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.