A player from the Netherlands sought a refund because the casino had accepted registrations and deposits despite their country being restricted. Even though she provided accurate details linked to the Netherlands, the casino refused her refund request. We requested additional details and extended the timer by 7 days. Due to the player's lack of response, the complaint was rejected, and no further investigation or resolution was possible at that time.
En spiller fra Holland søgte en refusion, fordi kasinoet havde accepteret registreringer og indskud på trods af, at deres land var begrænset. Selvom hun oplyste nøjagtige oplysninger knyttet til Holland, afviste kasinoet hendes anmodning om tilbagebetaling. Vi anmodede om yderligere oplysninger og forlængede timeren med 7 dage. På grund af spillerens manglende svar, blev klagen afvist, og ingen yderligere undersøgelse eller løsning var mulig på det tidspunkt.
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