The player from Germany lost 1260 Euros on donbet.com, which is operated by Santeda International B.V. The player discovered that the casino no longer holds a valid license from the eGaming Curacao regulatory authority, and is now demanding a refund of the wagers.
We had reviewed the player's complaint and determined that while the casino no longer held a valid license, this did not entitle the player to a refund of their losses. Despite our conclusion, the player eventually was refunded and informed us of this fact. Consequently we closed the complaint as resolved.
Spilleren fra Tyskland tabte 1260 Euro på donbet.com, som drives af Santeda International BV. Spilleren opdagede, at kasinoet ikke længere har en gyldig licens fra eGaming Curacao tilsynsmyndighed, og kræver nu en tilbagebetaling af indsatserne. Vi havde gennemgået spillerens klage og fastslået, at selvom kasinoet ikke længere havde en gyldig licens, gav dette ikke spilleren ret til en tilbagebetaling af deres tab. På trods af vores konklusion blev spilleren til sidst refunderet og informeret os om dette. Derfor lukkede vi klagen som løst.
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