Donbet Casino - Spillerens gevinster er underlagt udbetalingsgrænser.

I have been playing at this casino for years and never had any problem. Deposits and withdrawals have all happened quickly.

this week I had a large win and went to withdraw the money. The sum was £40,000

i have been told by the casino that they have maximum withdrawal limits of £7000 a week or £15,000 a month and there is no way to increase this.

as this is a large sum of money it would take me months to withdraw this but they have advised there are no exceptions. Please can you help?

my account is fully verified

Dear Vix844,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing with the withdrawal of your winnings. I have checked the Terms and Conditions of Donbet Casino, and this is what I found:

The maximum withdrawal amount processed to a player is 7,500 € per week and 15,000 € per month or equivalent, unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to Players with a higher VIP level, if any, at the Company’s sole discretion.

If you win more than €15,000, the Company reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.

Please note that we are unable to compel the casino to increase these limits or expedite payments. However, we can ensure that you receive your winnings within the stated timeframe and without unnecessary delays.

Let me know if you have any further concerns. Thank you for your understanding.

Best regards

Veronika

Dear Vix844,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.