Den 29-05-2023 skrev jeg en e-mail til DuckDice casinoet og informerede dem om, at jeg var ludoman, og jeg havde mistet 2094$, som kom fra lån, jeg ikke havde råd til at tabe. Jeg bad om en refusion, fordi jeg ikke havde råd til at miste disse midler, men kasinoet svarede, at en bonus på 40 USDT er blevet krediteret. De handlede ikke på det faktum, at jeg både informerede om, at jeg var ludoman, og at jeg havde tabt mere, end jeg havde råd til.
Jeg beder derfor om en tilbagebetaling af de midler, som kasinoet tillod mig at indbetale og tabte, efter at jeg erkendte, at jeg havde et spilleproblem, og jeg informerede kasinoet om mine problemer med ludomani fra efter den 29-05-2023.
Den 8. juni skrev jeg denne klage til kasinoet, og endelig her fik de mig selvudelukket, så min klage er for indbetalinger foretaget efter 29-05-2023, hvor jeg informerede kasinoet om min spilleafhængighed.
Desuden vil jeg gerne fortælle, at kasinoet er blevet ved med at sende mig mange e-mails, der opfordrer mig til at fortsætte med at spille og tilbyde flere belønninger, hvilket jeg synes er uacceptabelt, når jeg både er selvudelukket og informeret om min spilleafhængighed.
On 29-05-2023, i wrote an email to the DuckDice casino informing them that i was a gambling addict, and i had lost 2094$ which came from loans i could not afford to lose. I did ask for a refund due to i could not afford to lose those funds, but the casino replied that an 40 USDT bonus has been credited. They did not act on the fact that i informed both that i was a gambling addict and that i had lost more than i could afford.
I therefore ask for an reimburshment of the funds the casino allowed me to deposit and lost after i recognized i had a gambling problem and i informed the casino about my gambling addiction problems from after 29-05-2023.
On 8. June i wrote this complaint to the casino and finally here they got me self-excluded, so my complaint is for the deposits made after 29-05-2023 where i did inform the casino of my gambling addiction.
Furthermore i would like to tell that the casino has kept sending me many emails encouraging me to keep gambling and offer more rewards, which i think is unacceptable when i am both self-excluded and informed of my gambling addiction.
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